No Response When Trying To Return/Exchange Ordered a BMW X5 dog barrier, turns out they have two models for 2018 vehicles, one 2018+ and one 2013 - 2018. I ordered the wrong one and found out when I tried to install. Since then I've called and left two voicemails and sent three separate emails and have yet to receive a response on how I can return or exchange this product. Even stranger is when I call, I get a receptionist and she sends me to a customer service line which continually takes me straight to voicemail.

Great product & support Product was delivered timely and in perfect condition. Very well made, quality construction, looks high-end installed. Tight tolerances, good fit. Customer support was quick to respond and help when I mistakenly thought the part did not fit. Would definitely buy again.

Perfect dog guards! I have now used Travall on 3 separate occasions- one for my VW Golf, one for my mother in laws Vauxhall Mokka and another for my newly purchased Skoda Superb. On each occasion, I’ve found the transactions to be very smooth and without issue. The staff I’ve dealt with over the phone and via email have always been polite and courteous and very helpful, and the dog guards themselves are of a very high standard and are very easy to fit. I would highly recommend this company! :-)

PRODUCT QUALITY IS FINE EXCEPT FOR TWO… PRODUCT QUALITY IS FINE EXCEPT FOR TWO SOFT CHEAP SCREWS WHICH STRIPPED WITH HAND PRESSURE WHEN SCREWING INTO INTO PLASTIC. REQUIRED A TRIP TO HARDWARE STORE FOR 2 SCREWS. CHARGE US ANOTHER 10CENTS AND USE DECENT FASTENERS

The product (XC40 PHEV guard &… The product (XC40 PHEV guard & divider) seems very good and sturdy. The instructions are weak. B&W photocopy on flimsy paper with elements skipped and others misleading. Needed a 9mm spanner, not mentioned. The divider diagram shows mounting across vertical wires. Not possible because bottom mesh wire is too close to frame to allow the fixture to mount. Some of the powder coating is over threads and had to be filed clean. The stays are tight on the back of the seats and will rub the leather, so I'm adding a soft sleeve of split screen washer tube. Attention to detail needed. And it took me 2 hrs to install because of the fiddle.