Yeah 5 stars and highly recommended Yeah 5 stars and highly recommended. My entire experience started with looking for replacement shocks for my 2006 4Runner. Everything from the background info on their site, the comparison videos, the quick response on the technical questions that i had, these guys are on it! I had my order in a few days, nicely packed and fulfilled correctly. I’m not sure how they could do it better!

Excellent experience buying from Shock… Excellent experience buying from Shock Surplus. Great customer interface. Available customer service by chat or phone. Delivered my set of 4 Bilsteins quickly.

Customer service I was having trouble making a purchase online. Called for assistance the first guy told me there's nothing he could do to help me. And asked me "what would you like me to do" after I explained the situation, like I'm supposed to tell him how to do his job?! Asked to speak to someone else that can help, transfered me and got help and done with a couple minutes. The 1st guy shouldn't have a job in customer service or maybe he was just having a bad regardless the company almost lost a purchase over it. Not the service expected in any industry.

Purchasing through Shock Surplus was an… Purchasing through Shock Surplus was an awesome experience. Searching for the right strut lift kit, may be a bit overwhelming sometimes, but they helped and guided me through my purchase, and got what I needed. I am pleased and will purchase again from them for other upgrades and projects.

Amazing company The team at Shocks Surplus made this entire experience that much better. There were many issues with shipping but they ensured everything was taken care of and that I would get my product. As for the product it’s amazing but it could have been better if Icon included instructions in the box and their specific coil over adjusting wrench as well. Yes instructions are online but I mean come on, who wants to be looking at their phone with greasy hands. Overall install wasn’t bad, and the ride quality is immediately better without touching any of the adjusters yet. Can’t wait to take it off-road!