Croatia Tour with RSD Travel Croatia Tour Dream hotel (Nightmare Hotel) 24/10/23. Phone call to RSD @ 1.54pm Re: asked to relocate the bus group to another hotel on arrival as Pearl Beach Hotel was well below standard. Recorded call. No return call as promised. 1: room allocated looking over building site, smelt smoke, patio door handle broken, rusty metal fitments in bathroom. Was changed to better room but still faults eg:curtains hanging off rail. Room cleaned only when asked to do so. 2: food buffet not “gourmet”. Warm food turned regularly. Left overs reserved for whole week. Flies and wasps everywhere hence many down with stomach bugs. 3: hotel had closed for season, reopened for RSDq tours, staff disgruntled. In desperate need of refurbishment. 4: whole area closed down scruffy and had to go by bus anywhere that was decent. 5: tour guide not pleasant obviously didn’t want to be there. 6: hard sell at factories which is to be expected. But 2 days wasted on hard sell shopping. Unacceptable. 7: as has already been said in other reviews, not given opportunity to pay for packages on arrival but rather we were forced to pay in advance by guide, again not acceptable. Will NEVER use RSD in the future. Suggest others not do so either.

Should rebrand to SDneverworx Can only assume they are cheap to work with because they’re certainly not good! This is the third occasion in around a year where my pay slip should be accessible however it’s nowhere to be seen, usually in a manner where the whole website is entirely shut down. Complete shambles, be better off sending it with a carrier pigeon.

From a guy who works in HR and Payroll... I work in HR and Payroll for a dozen companies. One of these companies (a SME, 250 fte) is working with the HR and payroll software of SDworx. Their SAAS platform is not good. I has a lot of bugs, it hangs, it is not user friendly built. We get complaints from our personnel constantly and on paydays their server blows out on several occasions. Calling support and requesting help for a questions will result in a invoice of 500 euro's for each request. About their pricing, we pay almost 18.000 euro's each year for this service, while other HR - salary software does the same for like 6000 euro. This is how they work. It is absolutely a despicable partner to do business with. Unfortunally we are still stuck with them for little over a year..

Has a AMATEUR user interface -only a fool would deploy it Written as an employee having to use this to access payslips, time records, etc. This is just bad software/Internet application. Its just bad. The interface is terrible - its difficult to find functions (or even know what functions are available). I was just informed by manager after 3 yrs of using it that I can book vacation through it. OK, thats not all SDWorx blame, but if it was an obvious function I would have seen it anyway. But it gets worse. So, the manager tries to show me how to do it...and can't. Because his managerial interface is different. He can't find how to do it in my interface. There is a vacation/absence interface - it shows nothing useful at all & doesn't allow any entries. I found completely by chance, if you go deep enough in the timesheet, there you can book vacation. Ridiculous. The main sign-in page loads another page that then fetches timesheet info or payslips (as selected on the main page). This second page sometimes loads the data quickly, sometimes takes over a minute. And there's no indication its doing anything! And if you select to display info from another date (e.g. different payslip), there's no indication its doing anything at all. Also, this second page appears to be a second login. If you try an access a second function from the main page, you sometimes get an error that you're already logged in, you need to log out or exit & logout! It also logs itself off independently of the main page after a timeout. But there's no warning of the timeout. The main page also logs itself off. Independently. Without a warning. So, if you're busy looking at one page, the other one will time itself out. And then neither page works properly. Timesheets: in some years, for example, if you view August timesheet, you see all days up to 30th...the 31st appears on the September sheet! Payslips: There is no link between payslips and timesheets. You get you pay listed. If you click on the pay type, you can see hours worked. But...you can't relate that to a period of dates. You can't work out if you've been paid correctly. My particular company uses 4 week periods (not a calendar month) with well one to two weeks' delay from last date to payslip date. So its very difficult to check discrepancies (and there are).

Want to save your company money Want to save your company money? Use SD Worx! The most useless HR solution around, does what other services do, but worse, but wait there's more, your employees will get so fed up of trying to log in, they give up entirely saving you headache, oh wait no it doesn't because they end up complaining to your in house payroll dept, are you a moron, if yes get SD Worx today!