Hardly ever works Búll$hit service. No techinal support. More often offline then online, due to so-called "technical problems", without ever giving an estimate of when they will come back online. Hardly ever "worx" when you need it most.

Terrible Website If you are planning to use SD Worx for any reason, I strongly advise against it. It is extremely buggy, difficult to use and has very low security as it has been cyber-attacked and had to shutdown its UK branch temporarily. But not only is it a bad website, it is difficult to use and there are simply much better alternatives, such as ADP.

Unbelievably incompetent and flaky software We are a small charity. I have spent the last three days alternatively being locked out on one account and unable to see any reporting on another because of "licensing" issues where they fail to remove an administrator and the others are prevented from access or lack the privileges.. Insanely, email help is rejected because the email address (same as used to login with) is unknown to their system. Spent one and a half hours waiting on the phone. The reports system is archaic, technical support unavailable and customer service simply dim. So spending THREE days waiting to download the correct EOY GTN's All this for a higher cost than most. Even a bargepole needs to keep its distance. The single star rating I've given is far too high

If I could have given this company zero… If I could have given this company zero stars then I would have. I have been waiting nearly six months for two weeks holiday pay and it isn't the fault of my manager, it's the reliance that my company has in using SD WORX... I can only presume that they use them because they are cheap

Has a AMATEUR user interface -only a fool would deploy it Written as an employee having to use this to access payslips, time records, etc. This is just bad software/Internet application. Its just bad. The interface is terrible - its difficult to find functions (or even know what functions are available). I was just informed by manager after 3 yrs of using it that I can book vacation through it. OK, thats not all SDWorx blame, but if it was an obvious function I would have seen it anyway. But it gets worse. So, the manager tries to show me how to do it...and can't. Because his managerial interface is different. He can't find how to do it in my interface. There is a vacation/absence interface - it shows nothing useful at all & doesn't allow any entries. I found completely by chance, if you go deep enough in the timesheet, there you can book vacation. Ridiculous. The main sign-in page loads another page that then fetches timesheet info or payslips (as selected on the main page). This second page sometimes loads the data quickly, sometimes takes over a minute. And there's no indication its doing anything! And if you select to display info from another date (e.g. different payslip), there's no indication its doing anything at all. Also, this second page appears to be a second login. If you try an access a second function from the main page, you sometimes get an error that you're already logged in, you need to log out or exit & logout! It also logs itself off independently of the main page after a timeout. But there's no warning of the timeout. The main page also logs itself off. Independently. Without a warning. So, if you're busy looking at one page, the other one will time itself out. And then neither page works properly. Timesheets: in some years, for example, if you view August timesheet, you see all days up to 30th...the 31st appears on the September sheet! Payslips: There is no link between payslips and timesheets. You get you pay listed. If you click on the pay type, you can see hours worked. But...you can't relate that to a period of dates. You can't work out if you've been paid correctly. My particular company uses 4 week periods (not a calendar month) with well one to two weeks' delay from last date to payslip date. So its very difficult to check discrepancies (and there are).