customer
GBBattery replacement We had a dead battery in our 2016 Buick Encore. We discovered it on 09/17 and called AAA for their battery replacement service on 09/18. They never made the service call on 09/18. We called again on 09/19. They did not make a service on 09/19. The AAA advisor (both days) said there was only one driver available, and on 09/19 said they could be out on 09/20 but our patience was exhausted. On 09/19 we called Hessco around 1:00 pm. Arranged for the battery replacement and the service technician was here with a battery around 2:45 and had it replaced shortly after 3. We are completely satisfied with Hessco's handling of this.