The sales agent customer service. The sales agent, Stefan/Stefon/Stephan/ was very knowledgeable about the product for our 1993 Volvo 240: muffler and reverse light switch What was most impressive though, was when he offered my husband the choice of eithet the Volvo or a comparable manufacturer light switch. Bottom line: He allowed my husband to be an educated consumer!!

Smashed package IPDUSA's web store is very well designed. It is easy to use, easy to find parts for your car, and it also makes it easy to choose between similar/equivalent parts. I've never seen anything that good. You did a really good job on the user experience of your e-commerce interaction. However, some problem happened at your logistics process. I don't know if it was your fault or not, but on its way to Hawthorne/California my package had a big smash on its side, which ended smashing the products inside it. The cabin filter which is big and a bit more fragile ended up with wrinkles on it, caused by the external force applied to its packaging. Hopefully those wrinkles won't affect the filter behavior. However I would never buy anything in this state, if I had the chance to choose. The oil filter package was also smashed, but since this type of filter is more rigid, it didn't cause any other damage.

Fast shipping and quality product Fast shipping and quality product. Plus the video on their website explained exactly what I needed to do to use the wheel spacers. Great customer experience. Will definitely be doing business with IPD again.

This part was better before This part was better in previous revisions when the plate was, well plated, instead of painted, the first I was sent had some quality problems. What didn't have any quality problems however, is IPD themselves, getting with me the same day, and sending me a replacement with 2-day shipping for free. You guys rock, but please go back to plated parts

Ipd still maintains it's great level of… Ipd still maintains it's great level of customer service during these trying times. They delivered when I needed them most during a stressfull car situation. Thanks IPd for the continued support for the volvo community.