something fishy … opened our dinner for tonight the packaging explains carefully sourced for gusto, packing does not indicate source , why are they shy to say , I suspect it’s from a far east fish farm. I have image of packaging

Gusto sucks Gusto sucks. I’ve use d them for years and each year the service gets worse. Customer Service is gone to hell in a handbag. They only have offshore customer service agents who are incapable of helping. And none of their other customer service channels work. Their payroll reports ate now the worst in the industry. Gusto is just a complete waste of time. Save yourself a lot of aggravation and use anybody except gusto.

I have spoken to their customer support… I have spoken to their customer support 10 times about an issue. Every time they send me the same robot response but never read what I am asking. They say they have paid a late fee because they paid the government late. Yet when I call the IRS they say this hasn't been paid. Every attempt to ask for confirmation I just get a robot response that this has already been paid. Now talking today to another customer support team member today they said the payment was made on April 8th, but it isn't the same amount as what was due. So why all these previous emails saying they paid the bill back in February and why isn't the amount the same as the amount that's due. Of course I'll need to followup with the IRS and be put on hold for hours to confirm this. So much time wasted dealing with this issue. Such terrible customer support with the Tax specialist on their team. Even the customer support person I talked to said they couldn't get through to them and that it's annoying.

I have nothing good to say about this… I have nothing good to say about this company. Each customer service rep at Gusto has told us different things for the check reversal we initiated. Come to find out none of them are able to see in real time if funds have actually been disbursed or not. They say give it 3-5 business days. We are actively looking to find a different payroll company. Spare yourselves the headache and look elsewhere for payroll services.

Clunky, Inefficient Time Drain We will never use FSA again due to poor experience with this company. All our clinics hated them, because they always denied forms for vague reasons although other companies never had issues. Eventually, we gave up using our funds altogether because everything was either rejected (including ordered by doctor) or took so much time to document that it wasn't worth any pre-tax savings. Im sure they keep a lot of money with this approach. Employers: Look out for your employees and look elsewhere for FSA and payroll.