Eva M Jensen
GBStartups AVOID Gusto - TRUST the reviews on this one Gusto has changed. DON'T use Gusto. Even if you received a recommendation of Gusto. I USED to recommend Gusto to everyone. That's why I blindly signed up again in 2024. DON'T do it. Their platform and Customer Service is NOT functioning anymore. Don't put your business through what mine went through. Customer service will run you around in circles, postpone the calls, put you on hold constantly, and create NUMEROUS tickets for the same issue - again and again and again. Something has gone wrong in Gusto. Stay way!
Stuart
AUHiring via Gusto far superior to EoR providers After a horrible experience with an Employer of Record, we concluded that it couldn't be any worse for us to manage the hiring of a US based employee ourselves. We had a US based company already, so decided to use Gusto to manage the rest. Super easy onboarding, manages health insurance, 401K, payroll and registration processes. I'm impressed. Yes more do do that an EoR, but at least we don't have to deal with their errors and their "attitude". Oh and also its $40 a month not $400++++
Brianna Cohen
GBI'm obsessed with Gusto I'm obsessed with Gusto! I love how it makes checking my paychecks so easy & fun. It allows me to divide up where I put my paycheck & set saving goals all while having cute animations and branding throughout
B Swain
GBWorst Customer Service Ever We selected Gusto because they had built in integration with our accounting software. Generally I have liked the product, but their customer service is among the worst of any company I have ever dealt with. We do not have an assigned account rep. If you have an ongoing issue, you have to deal with a different person each time. They have regularly disabled chat support. My theory is that they have grown too quickly and their infrastructure has not kept up. You cannot email or call anyone there directly. We are in the process of looking for a new provider who actually appears to value their customers.
Jessica Ballard
GBI absolutely ADORE Gusto I absolutely ADORE Gusto! It is SO easy to use - extremely intuitive, and if you can't figure something out, their customer service people are responsive and right there willing to help. They have made this process SO much easier than it used to be for us, and I wish I would've switched to them long before now!