Parked at the Element Hotel at Miami…and was charged for no cost parking - Very frustrated Parked at the Element Hotel at Miami Airport. It was only after dutifully scanning the QR code and arranging parking that I realized parking charges were being suspended due to construction on-site. I have been charged over $50 for parking that I have no idea how to reverse. Parking.com provides no contact information for help or assistance. I am extremely disappointed in Parking.com and will go out of my way to avoid using it in the future.

Convenient It was very convenient just set up the parking for the 3 days I stayed, not dealing with payments or swipe cards every time it made it easier

Options are not clear The screen layout was very confusing. The screen shows 3 different time amounts but doesn't allow you to choose one and you don't know until after your card has been processed how much time you just purchased. You also don't know the dollar value for each hour. There is no option for a paper receipt.

Annoying system I parked in the garage multiple times from April 22-26. On the last day I received multiple text messages telling me I needed to enter my credit card information before leaving the garage. I received the first text 20 minutes after I parked. The next text 30 minutes after the first. And the next text 40 minutes after the second. This particular garage is near the courthouse and many people park here to attend court hearings which can be all day. Truly don’t want to park at this garage because of this system. Also seemed to cause confusion for a lot of people exiting.

Place is a rip off Extremely expensive for what they offer. They take advantage of the situation that they’re in a high-end area and they charge you $20 an hour ridiculous. There’s no security guard if there is a security guard he’s doing the most minimal work possible, just cause I didn’t see a security guard working at the time doesn’t mean that the guy should have a job, but I do agree that the guy is not a high Level professional risk himself to protect your property. This place is a rip off extremely disrespectful to the consumer by charging so much and giving so little, there is a valet parking for literally what they charge you an hour at this parking lot. If you don’t see homeless people taking dump Next to trash cans Do not park here.