DONT GET SERVICE HERE Horrible the agents have attitudes they don’t work with you and lie about payment arrangements to refuse to give you one . There’s no price match or anything helpful. The price and rate increase consistently it’s crazy after being with this company for two years

Worst customer service I am an existing customer who has been calling for several weeks trying to get information on renewing, and no one is ever available, and you only offer callbacks. When I ask to speak to a manager, no one is available. I look forward to hearing from someone in the corporate office.

4 Change Energy Prices Ads are Misleading 4 Change Energy advertises 12.9 cents/kwh on the Choose Texas Power (CTP) website - it's still on the web site today. What they don't tell you is that is the price if you use EXACTLY 1000 kwh. If you go over or under by 1 kwh, the price goes up by 50% to over 19 cents/kwh. 4 Change also advertises a BBB grade of A+. Not sure how, but they actually have an A-. The 3.6 out of 5 stars is also not confirmed, and I have no idea how they got that score - especially after reading pages of customers giving them 1 out of 5 stars on reviews on the BBB website. The Choose Texas Power Commission appears to be complicit in allowing misleading information - they informed me that they know of other companies that use "trick rates" like 4 Change uses. I am no longer with 4 Change, and happy to be free from their little tricks and traps. Beware their next poor victim.

You have to have "EZ payment" You have to have "EZ payment" to make your payment. I don't like that because I like to send my payment in early when I have the money. I made a payment thinking the EZ pay would not take another payment of the same amount. That was my fault. I filed a dispute with my bank to get the original payment back. Thought everything was fine but now I have a disconnect notice sent to me ,even though my account is paid up, and I have to make all my payments by cash for the next 6 months. Should've stayed with TXU.

Worse energy ever Worse energy ever They send me a bill for 800 dollar my use is 1500 kw month I trac my meter Only have one kid 15 years and my wife heater is of always we are out of house all week days my price should be 11cent the wors company ever history of my house average 1800 kw for past 2years