BUYER BEWARE! Semper Solaris is the worst company I have ever worked with in my life! BUYER BEWARE! In April 22nd of 2023 we signed the papers to purchase solar panels from them and have them installed, and put the deposit down. They said that it would be within about 6 weeks and that the installation would take a couple days. They also promised an HVAC inspection and maintenance that never happened. We heard nothing from them until July of 2023 when they called to set up an installation date. The dates they offered were near a pre-scheduled trip of ours, but they assured us that it would only take 2 days, we wouldn’t have to be home, and that they would start early and end late to make sure that it was finished within the two days. July 25th they showed up late, we had to call to even locate the team and they didn’t start until after 10am. Their electrician hit our mailbox with his truck and they still haven’t paid us for that. They left early because it was too hot for them to work. That was when we started losing power on and off to half of our house, during a heat wave in southern California that kept knocking out our air conditioning. When we checked the electrical panel we discovered that one of the metal teeth of the bus bar was damaged when they switched out the main breaker. Instead of fixing it or replacing it, they improvised a brace using small pieces of wood, that would surely have caught fire if we had left it like that. Because of all the problems surrounding this and working with them, my husband had to cancel his trip last minute. For three days we went without air conditioning or power until they replaced the bus par after we called them repetitively to complain and showed them the pictures of their shoddy work. The pictures actually even came from their own electrician who had done the shoddy work! We had to go up on the roof to clean out our gutters and we discovered that they’d left trash, heavy trash, all over the roof. If it had blown off the roof it would have cracked a windshield or caused a head injury. After that we heard NOTHING. We called and called trying to get them to set up the inspection with building and safety but they literally ghosted us. It wasn’t until September 11 that we were got the first inspection, which they failed. Their installation didn’t match their schematics that they submitted and they needed to move a panel because they hadn’t left room for an emergency exit. They didn’t come back until December 7th to do the work, but all they did was move the panel. So they failed the next inspection on January 31st too because they still weren’t consistent with their own designs that they’d submitted to building and safety! So the THIRD inspection, on February of 2024 we finally passed. The solar panels generated for about 2 weeks, then completely stopped. As of today March 6th, we still have not been generating for the last 2 weeks because the system says that all of our microinverters are not responding. When I call their customer service they say they’ll get back me in 10-14 business days, but I know from working with them that you can always expect to double any amount of time that they give you. Also when I try to explain the problem, it is quite apparent that the customer service representative doesn’t know a microinverter from a microwave. It has been almost a YEAR now and all I have are $63,000 roof ornaments. During this whole process all we have gotten from Semper Solaris is excuses, finger pointing, and outright neglect. We have now worked with 2 project managers and an customer service lead. They assure us that the 1st project manager no longer works there, but no one is willing to take responsibility for the problems, and I personally don’t care who created the problems because no one is bothering to solve them. Every time we call we are told “There is a higher than normal wait time,” but if this has been going on for a year, then it is the normal wait time and they just don’t care about their customers. Of course, there is no direct line to anyone, and no ability to directly call anyone, so we are stuck talking to customer service and leaving messages that go unreturned. Don’t go with this company if you want anything to get done or if you value your time or mental health!

The Stuff of Nightmares - RUN AWAY This is a very brief summary of the 10 month long nightmare I experienced with this company. - They don't have access to batteries less than 6 months out and will lie about availability to make the sale - They will schedule installation dates with full knowledge they don't have anything available to install and repeatedly reschedule at the last minute in an attempt to cover for themselves. - They don't read the notes from failed code inspections, don't fix the problems multiple times, and lie about what's wrong. - They don't know the electrical code in California and will lie about local code having changed to cover for it. - They don't know the SGIP process or requirements and will get it wrong. - They refuse to provide their legally required contractor's bond information when repeatedly asked for it.

My roof has given me constant leak… My roof has given me constant leak problems and is only 5 years old Semper subcontract their roof jobs to others and the quality is suspect. The latest issue is to replace all the ridge shingles because of water damage to my ceilings. Now they will not reply to any service requests despite me having WARRANTY BY SEMPER SOLARIS When they did come out they damaged my gutters because they didn't use gutter protectors when placing their ladders. So I would NOT RECOMMEND Semper Solaris for roofing.

STAY AWAY - They are awful and lie Did not get paperwork in time for NEM 2.0. Contracted in plenty of time to get paperwork in to get under NEM 2.0 and they called and said project was not approved and told me to write a letter to SDG&E and I called instead and was told that Semper Solaris was 3 days late in getting paperwork in. When I called Semper Solaris they admitted and they got paperwork in late and said that there was no way for them to get paperwork done and I would just have to spend another $25k for a battery. I laughed and said I will use a different company. They are a joke.

I regret picking this company for my solar project Started solar project early February with semper solaris. As of now, 5 months later, I do not have a fully operation system and have to start payments...Wish I would of read some of the other reviews b/c I feel the same and picked another company.