Warren the GOATechs Warren was great, fixed a problem left behind someone who was fired from the company. Could have given up and left but stayed to fix a complex problem. For Warren specifically, this review is for him

SunPower will not support you We have a system we leased from SunPower in 2012. We've never missed a payment and it has worked well. In Jan. 2024, our roof was damaged by a severe windstorm. SunPower is responsible for temporarily removing the system (at our cost) so that the roof can be replaced. I contacted them 7 weeks ago and they have not made any progress in locating an authorized dealer to do the work. I located a local solar company who would do it with permission from SunPower but they weren't interested. I offered to buy out the lease and they haven't responded. I am at risk of water damage to my house because SunPower support is non-existent. They'll respond promptly to emails but make no progress in resolving issues. In addition, they defaulted on a $300M loan last year and may have to declare bankruptcy or reorganize. DO NOT DO BUSINESS WITH SUNPOWER, YOU WILL REGRET IT!!

Deposit not returned Around six months ago, my system was installed and I made a full cash payment to settle my account. However they are refusing to pay me back the $1000 refundable deposit, and they have no reason not to do so.

Warren from SunPower was great! I just recently moved into a new home and was having trouble activating my solar control box. SunPower sent out a tech, Warren, to help get it activated. Warren kept me informed via phone call for when he would be arrive and he got right to work. He was professional and explained everything to me once he finished the job so I understood how my solar worked. I appreciated how quickly he worked and how friendly he was! :)

Invertor Since early 2023, my solar panels have been generating zero or very little solar power. There have been multiple issues, some have been corrected. The one still not corrected is that one of the two invertors has not been working since at least since summer of 2023. I have been waiting over 5 months for the non-working invertor to be replaced. One would think a company like SunPower would have spare parts on hand. I was told they are still installing new systems, so invertors must exist!! Update - There have been 3 case numbers since April 2023 - #C03267717, #03376082, and #03690871. Also, per SunPower on 4/19/2023, SunPower was not communicating with the solar equipment for over 2 years so was not monitoring the performance of the system. I was not aware of this until the system was not working.