Warren from SunPower was great! I just recently moved into a new home and was having trouble activating my solar control box. SunPower sent out a tech, Warren, to help get it activated. Warren kept me informed via phone call for when he would be arrive and he got right to work. He was professional and explained everything to me once he finished the job so I understood how my solar worked. I appreciated how quickly he worked and how friendly he was! :)

All of these solar companies are a… All of these solar companies are a scam........they give you their sales pitch......a lot of their customers buy the system upfront......when you take that price and spread the cost out over 30 years, then you take in consideration the months during winter that you are drawing energy from the grid you are paying more for your electricity than unfortunately the electric company. Take some time to do the cost......it's a scam. There is no sales order number. No sale was made due to the above statement of conversation.

Warren the GOATechs Warren was great, fixed a problem left behind someone who was fired from the company. Could have given up and left but stayed to fix a complex problem. For Warren specifically, this review is for him

Why no spare parts in stock, lack of urgency? Our solar panel and battery system has been off-line for at least 5 days. Sunpower support says there is an assembly called the Gateway that appears to be broken. They have to order one and they will let us know when it comes in and they can schedule an installation. In the meantime, we are buying all of our power from the grid. I don't understand why Sunpower can't keep some spare parts in stock. I suppose it's cheaper for them to operate with no backup stock. Also, on a previous outage, it took something like a month to get a service appointment. Couldn't sunpower schedule a service appointment now, using an estimate of the part's arrival? To us this seems urgent, and sunpower doesn't seem to get that.

Worst of the worst customer service I purchased their system two years ago, and it has been reliable for the most part. However, my experience with their customer service has been abysmal. Without any explanation, they've rescheduled appointments three times already. Now, I'm told I have to wait another three months for someone to finally come. It feels like they might be a one-person team. Needless to say, I'll be cautious about choosing them again. I've heard similar complaints about other big companies like Tesla. Once they install your system, it seems like support becomes nonexistent. That's why I'm inclined to explore smaller companies that prioritize responsiveness to their customers.