First the hours for signing up to speak … First the hours for signing up to speak to anyone is only 9-5 that was a turn off. Plus I didn't feel the staff was not educated well. I have an issue with my sign up date, ppl is telling sunwave needs to change the date, sunwave is saying ppl can only do this. I am 5 days shy of the end of the month with my old supplier and no one could help me and I am going to be charge an early termination fee. I was not impressed

Mediocre to poor customer service.… I am giving you this rating for two reasons: 1. I have been a customer for 6 months and was at a rate of .0685/KWh. Then i receive your price for the next 6 months of .075/KWh, a 13% increase, awfully high increase for the current market conditions. Then i go look on "electricy options" website and see you are offering anyone a 6 month rate of .072/KWh. Is this anyway to treat your customers? Gouge some extra money out of them? 2. I signed for .072 and then get another letter quoting .075. What is going on?

Got rejected due to "load factor"… Got rejected due to "load factor" apparently only 30% qualify yet they make no mention of this except in the fine print that no one ever reads. Deceptive and a waste of time filling out the information for this offer.

Lower Electrical Rates The cost of electrical bills are higher during the colder months and Sunwave helps customers save money. Not only do i save money thru the winter season, I save money all year long. Sunwave let the customers know when their terms are about to expire so that there are no surprises, such as, charging rates that are through the roof. I've dealt with more than 10 different energy suppliers, and I am very happy with Sunwave rates.

Sunwave unilaterally cancels contracts Sunwave is unilaterally cancelling electrical power contracts in the ISO-NE region. My contract was supposed to go through November 2023, but now (Feb 3, 2022) turned over to non-solar, non-renewable local utility. Sunwave is blaming COVID, which makes no sense....