I like the idea and more ways to improve I like the idea. But oh connect could be smarter about giving credits to people who are already top energy savers. The current algorithm seems to only count individuals historical record. It probably works well for average Americans, it's giving top energy savers negative impact. Because when weather hits and we need energy to stay warm inside and there's no other places to cut. Btw We believe we are as the consultant who did solar installation for us said he's never seen bills like this after decades in business. How about giving these people some credits even if the energy usage stay flat?

I think your company is unorganized or… I think your company is unorganized or maybe you’re very organized and just take advantage of clients. You promise one thing and make excuses why you can’t deliver. I’m sure you rarely if ever ship out the gifts or leaders you promise. We never received the google hub that was promised so we terminated.

Very Lovely People to Work With Great people to work with that reply fairly quickly most of the time the same or next day via email. Did take some time to connect my account with SDGE, but did appear to be SDGE account problems that rather OHM Connect. OHM Connect did provide me with a promotional item for a Google Nest device despite delays with my account registration. Overall, very nice people and they will work with you no matter how long it takes.

competitive pricing w/ perks! Very competitive pricing. Helpful and good followup service. Free smart plug and credits when linked to OhmConnect acct. Chances to earn credit if one lowers electricity use during high electricity cost times. (They inform customers of date and hours per text.)

Long Wait to talk to CS My provider just sold my brand new renewal contract with just few days over 30 days notice to Discount Power. Shopping around and calling providers to gauge service response. I have been in a bot queue for over 5 min to ask questions about their service. If I can’t even get through to a human now, what’s it going to be like if I am a customer? Similar problem with GoodCharlie. But at least bot told me there was a 10 minute wait. My current provider, Varsity Energy was excellent, local CS and answered on 2nd ring. Too bad they are selling out their customers! …After waiting 10 min in line, Ohm bot just said I could leave msg. Next!!