Surprisingly delightful staff! OMG, our Alaska cruise was canceled creating a nightmare of having to cancel flights, etc.& my wife & I have never dealt with more delightful, empathetic, responsive airline agents. Ethan Wills, (who we dealt with the most) was so helpful! We even spoke to a supervisor name Rodney a couple of times, & he was equally as friendly & helpful! I also spoke to other staff that were very professional & helpful as well. Responding emails were answered so quickly! Thank you all for turning an unbearable situation much less stressful.

DO NOT TRUST--You will purchase at a… DO NOT TRUST--You will purchase at a specific price. They will call to tell you it's not available and dramatically increase price. Then they may not even provide you with the flight that you sought originally and provide a completely different flight, which may be at a completely different airport. WORST customer service. TERRIBLE company. Scam artists. DO. NOT. TRUST.

Gotoflyer seems to be a scam site Gotoflyer seems to be a scam site. I have had exactly the same experience as many other customers: I booked two flights from Florida to Arizona yesterday, for $273. Shortly afterward, I got a call: “these flights are no longer on offer; you have to take other flights for $488. But as a bonus this price already includes checked baggage.” . I said I wasn't interested in that; I just wanted the exact flights I had booked - or to cancel the whole booking. The employee became very unfriendly then and said that wasn't possible. Only when I asked for his boss did he reluctantly confirm that he would cancel the "booking". . Incidentally, half a day later the "unavailable flights" were still available at gotoflyer.com. . The whole thing seems to follow a system: A website offers cheap flights in order to appear on top of the rankings and search queries - even though these flights don't even exist. Can you imagine buying a pound of steaks for $15 at Walmart - and suddenly being told at the checkout "Sorry, the $15 just changed their price; you now have to pay $30!"? . That's the principle behind gotoflyer. . I then booked via Google Flights. It was more expensive, but I got the flights I wanted immediately and without any problems.

John Williams- highly recommended! John was great and helped me get the flight I needed last-minute. Will definitely use gotoflyer.com again!

Zara was wonderful and extremely… Zara was wonderful and extremely patient. I wasn't able to find the email she sent and she sent it to another email for me. Zara went on to wait until I was able to log into my laptop because my phone was not happening. Also, she helped me with my rate adjustment which she did not have to. I appreciate her diligence and going above and beyond to satisfy my needs as a customer. She was very knowledgeable and kind but mostly patient. I will use this company again. Thank you Zara for the help.