Denise Fennell
GBThey don't even deserve one star They don't even deserve one star. At first I thought they went above and beyond to help us. Everything was great until it was time to board the the plane. We had our etickets and boarding passes. As we were trying to board the plane we were told are tickets were no good. At that same time I received an email from John saying our flight has been changed. We went to check in for the new flight only to find out our tickets had been payed for with a stolen credit card, not the card we used to pay for the tickets. I am now pursuing this in a legal matter
John Wilson
GBSurprisingly delightful staff! OMG, our Alaska cruise was canceled creating a nightmare of having to cancel flights, etc.& my wife & I have never dealt with more delightful, empathetic, responsive airline agents. Ethan Wills, (who we dealt with the most) was so helpful! We even spoke to a supervisor name Rodney a couple of times, & he was equally as friendly & helpful! I also spoke to other staff that were very professional & helpful as well. Responding emails were answered so quickly! Thank you all for turning an unbearable situation much less stressful.
David
GBDO NOT TRUST--You will purchase at a… DO NOT TRUST--You will purchase at a specific price. They will call to tell you it's not available and dramatically increase price. Then they may not even provide you with the flight that you sought originally and provide a completely different flight, which may be at a completely different airport. WORST customer service. TERRIBLE company. Scam artists. DO. NOT. TRUST.
Eichristiansen
GBExceptional service James was exceptaional. He stayed with me for 4:28 hours until he could address all of my issues. You have a class A++ employee. I have never encountered an airline employee as exceptionally as him before. Please thank him for me!
Jennifer Morris
GBJohn Williams was very helpful and… John Williams was very helpful and responsive when booking my ticket. And the price of the trip was unbeatable. I purchased a round trip for my daughter and any hiccups he took care of right away so weren’t any problems at the airport.