Nelson made my day after having my… Nelson made my day after having my passport stolen he got me the refund put me back on track with getting things sorted, thanks again mate.

Rodrigo gave exceptional service… If it wasn’t for Rodrigo I would be giving less stars. Their compassion and care made me feel heard and they did everything to help me with two separate issues. They were very informative and I hope they are recognised for their exceptional service.

Booking issues resolved quickly and easily. needed to confirm my booking to… I needed to confirm my booking to Istanbul and I couldn't find my e ticket. The customer service officer from Omio was responsive and to the point in guiding me to find the correct solution to my problem. He made my day with only a few questions back and forth and I had the problem solved. A truly wonderful experience.

I made a wrong reservation by my… I made a wrong reservation by my mistake. But omio supports team Daisy helped me alot with her kindness. She modified my tickets to the one that I originally supposed to. Also she gave me promotion code for some tickets that wasn't refundable. So it was exactly same with refundable ones despite the train companies service terms! And unlike other companies, team Omio give quick response. Thanks a lot, Omio and Daisy!

Quick, easy and kind Quick and easy online booking system. Very kind service desk and support team who assisted me with an issue I had (due to my own negligence).