Dear Sirs Dear Sirs , Mr.Nikolay from customer service helped us a lot regarding the date change of our ticket . He was very proffesional and kind . On the other hand , it is a big shame for you , i mean your Omio Mobile app ! It is not working properly and till today we reached your live customer service , your Omio App was NOT working . When we tried to change change/modify our ticket , it says a problem accured sorry . I hope you will fix it soon .

Salvatore was fantastic and responsive Salvatore was fantastic and responsive. In the end he helped resolve my questions.

I had to cancel the train I had to cancel the train, but you helped me with my quick inquiry. Thank you so much. I think I'll continue to use OmiO in the future.

This is amazing This is amazing, in a no time you chat with someone who helps you to change your tickets in a minute.

Rodrigo gave exceptional service… If it wasn’t for Rodrigo I would be giving less stars. Their compassion and care made me feel heard and they did everything to help me with two separate issues. They were very informative and I hope they are recognised for their exceptional service.