It was really easy to book the tickets It was really easy to book the tickets. I had to do a change and it was a little bit more challenging. I had to get into the phone. Fortunatelly Jorge picked up my request and helped me to do the change. The customer care is at really high level. I've felt myself contained with the work Jorge did and how he solved my problem. I'm waiting for my next opportunity to use OMIO again.

Efficient refund process I had to cancel a train trip. Contacted Omio expecting to be told that it was tough and I would lose my money. Instead I was pleasantly surprised by the professional and helpful way it was dealt with expertly by Stefany. It has been many years since any major organisation was this helpful on the telephone. Gold medal to Stefany for her calmness and demeanour in the face of an (initially) irritated customer !

I needed to make a change to a ticket… I needed to make a change to a ticket that could not be changed on the app. Bojidar, in support, followed all the rules to get it done and stayed with me through the whole process very patiently. Thank you!

Our bus broke down halfway through its… Our bus broke down halfway through its journey. The driver never bothered to tell the passengers that there was an issue. Basically badly maintained buses and the fan belt disintegrated. They did eventually bring a replacement bus, but it was too late for most people to make their flights. No apologies from the bus service. No refund. Just a voucher to use on their buses fro a journey within the nest few months, as if you are going to be using the service within a couple of months.

Outstanding advice I quickly reached someone who understood me right away, gave me comfort and the precise information I needed, contrary to the help center. I really was surprised.