I had to cancel the train I had to cancel the train, but you helped me with my quick inquiry. Thank you so much. I think I'll continue to use OmiO in the future.

Booking issues resolved quickly and easily. needed to confirm my booking to… I needed to confirm my booking to Istanbul and I couldn't find my e ticket. The customer service officer from Omio was responsive and to the point in guiding me to find the correct solution to my problem. He made my day with only a few questions back and forth and I had the problem solved. A truly wonderful experience.

Outstanding advice I quickly reached someone who understood me right away, gave me comfort and the precise information I needed, contrary to the help center. I really was surprised.

I made a wrong reservation by my… I made a wrong reservation by my mistake. But omio supports team Daisy helped me alot with her kindness. She modified my tickets to the one that I originally supposed to. Also she gave me promotion code for some tickets that wasn't refundable. So it was exactly same with refundable ones despite the train companies service terms! And unlike other companies, team Omio give quick response. Thanks a lot, Omio and Daisy!

Efficient refund process I had to cancel a train trip. Contacted Omio expecting to be told that it was tough and I would lose my money. Instead I was pleasantly surprised by the professional and helpful way it was dealt with expertly by Stefany. It has been many years since any major organisation was this helpful on the telephone. Gold medal to Stefany for her calmness and demeanour in the face of an (initially) irritated customer !