Delayed due to rotation Delayed due to rotation Whatever that means

If we could give 0 stars we would If we could give 0 stars we would. Currently sitting at Mauritius airport after our connecting flight to London yesterday got cancelled. Back to the airport today to be told this one is 'delayed' but they have no idea until when or why. Absolutely abhorrent service/information provided.

Shocking. 0 stars for customer service We were meant to be travelling with Air Mauritius. They cancelled our flight with NO notification via email. Our holiday provider notified us. They removed our booking reference without providing a new one so we couldn't access our booking online via their website. We paid for extra services which we needed a refund for due to the cancellation. After 40 minutes waiting on the phone I was given incorrect information how to go about this by the customer service person.

Number one flyer Flight attendances were kind , well mannered, maintained high class standards towards each other and passengers. Food was good quality. Comfortable flight throughout and always kept us up-to-date with turbulence, although I managed to sleep through. The pilot,We put a lot of faith in them. I can imagine it is a huge responsibility of flying such an enormous transportation. Leaving the plane. We'll wishing everyone a great holiday, very genuine. I'd fly with air Mauritius anywhere if it were possible.

***DO NOT CHOOSE AIR MAURITIUS*** ***DO NOT CHOOSE AIR MAURITIUS*** We would not fly with them again. Appalling customer service and lack of responsibility by staff. They don't care about their customers. On 19 February 2024 my husband and I flew Air Mauritius from Mumbai to Mauritius. Unfortunately, our 2 suitcases had not arrived with us when we landed at Mauritius SSR Airport. We were offered compensation by the Air Mauritius ground agent and asked to complete a PIR form to log the lost baggage; however, we were told there was nobody to authorise the payment and were asked to come back to Gate 3 Departures to pick the payment before we left Mauritius. We did go to Gate 3, Departures several times but each time we were told there was nobody to authorise the payment. We also emailed and phoned baggage services/claims several times but nobody responded. We were finally asked to complete a compensation form when we finally managed to speak to someone on 28 February 2024 in person at SSR Airport in Mauritius.We were told by Mr. Rezza, the Baggage Services Representative that the money will be transferred directly into our bank account WITHIN 10 days. It is now more than 7 weeks and the money has NOT been deposited into our account. Nobody is responding at Air Mauritius. What does that tell you about the airline/itstaff?? They do not care about their customers.