I bought two plane tickets I bought two plane tickets, each of which includes 20 kg of baggage allowance. A day before departure, Cheaptickets sent me an email saying that my baggage allowance had been removed. Then i called my airline to ask for information. I was later informed that no baggage allowance was EVER booked. Now I'm waiting for a response from CHEAPTICKETS, hopefully also my money.

Unusable tickets Cheaptickets sold me 2 Ryanair tickets for 2 14 year old children. Ryanair doesn't accept them unaccompanied. Afterwards I saw that the website of Ryanair makes it impossible to book for 2 minus 16. But cheaptickets shamelessly sold me 2 unusable tickets. When I noticed it I couldn't reach them because they don't have a real service desk, only a chatbot that answers standard questions. Do not book with them!

SO FRUSTRATING! Been trying to call / email / reach them everyday for the past 1 week to cancel my ticket on the corona virus. Managed to get them once on the phone but refused to refund the ticket! Booking the ticket on their website is fine if you want cheap tickets but if you want anything cancelled or changed, it is SUCH A HASSLE!

Horrible service I booked a flight in September and it was cancelled through the flight company. I received no mail about it until I called Cheap Tickets myself - apparently due to a mistake, my passenger info was deleted, therefore I couldn't find info about my flight anymore on their company's page, therefore I did not get any notifications on the mail address about the flight cancellation. I had even paid extra and booked a special deal with their offered AirHelp Plus insurance. They never reminded me of it. I just realised I should look into that and have submitted my request for compensation on AirHelp page. To get a refund, as I had booked my flight through the Cheap Tickets, I had to start the refund process with them. Now, I did that back in September and you can read on their webpage that a refund usually takes 10-12 weeks - that is about 3 months. So I should have gotten it in December or January. I waited patiently, even forgot about it for some time. Then I remembered and contacted them via WhatsApp first. I got an automated reply and no one ever replied me after that. Now it is March and up until I started calling them again 3 weeks ago, I had not received ANY e-mails from them. Even when they have (at least twice) told that I will receive a mail from a "specialised team". It's ridiculous and time consuming. Moreover, they have apparently requested the refund for the cancelled flight only a week ago, therefore they asked me to patiently wait another 6-14 weeks, and that they will contact me as soon as they have received that refund... That left me with more questions than answers. But in between, I will have no clue, as there will be no communication from them. It's always me that calls or writes to them or asks for any info. I find it a terrible, non-existent service! I have been calling them every week for almost a month now, and while they reassure me that I will get this money back as soon as the flight provider pays them, it feels though I have just been scammed. I find it hard to find them trustworthy as they have given me many empty promises and their waiting times for refunds just don't add up. Often times the client service is very forcedly polite and I doubt they truly care about me as a costumer. I would never use their service anymore and would always book straight though the flight provider. I am writing this review to spare any other person of my experience. Please look out for yourself!! UPDATE! I got money back but not the amount the promised me, still have to call them to ask what's up with that. Considering I asked for money back in September and got it in March and they never updated me about it (except the mail that money was coming), I still regret ever using their services. A waste of time and money.

Worst experience ever Worst experience ever. I currently have a family emergency and need to travel from Belgium to US in a rush. I booked a flight on Icelandic Airlines through cheapflightsfares. The flight is delayed by more than 10 hours with no information provided for re-routing, rebooking, etc. I had to purchase another ticket on a different airline and, while Icelandic Air is willing to refund my ticket, cheapflightsfares, will refund only $700 of $1,100 charged to my card, and I even took their insurance. Update after 3 months: This company is clearly a scam operation, potential customers beware!! I even purchased their "insurance" in case of ticket changes. They refunded only a portion of the ticket cost while Icelandic Air informed me they would cancel my ticket with no penalty. I'll never use them again!