Cleaning fee unacceptable. Cleaning fee unacceptable. I have been renting through this company for several years and have generally been very pleased. I have no complaints about the company but am very unhappy that they are now charging a cleaning fee and may result in looking elsewhere for rental.

Would NOT book with them-unprofessional We booked one of their vacation rental homes through an external booking site, provided payment information for the rental and signed all documents for the rental. We were contacted several weeks later and told payment was due. We informed them that payment information was given to the external booking site upon renting the property. One of their agents admitted she knew nothing about how this worked and would call us back if they needed additional payment information. A week later, we received a voicemail stating our rental was canceled for non payment. There was no opportunity to make a payment or attempt to reach us as promised previously prior to canceling our booking. We attempted to reach out to them to correct this mistake, however they had already released the property for rebooking and it was rented to another family. The staff at Corolla Vacations took no responsibility for what had happened and offered no resolution. This was not handled professionally, and we highly recommend looking elsewhere when booking a vacation.

Last year we arrived to no clean linen Last year we arrived to no clean linen. The truck had broken down that delivers clean linen, The housekeepers were washing the bed linens in the house washer, the dryer did not work well. The sheets were not drying. I finally sent them home after 7 PM because they were waiting for the sheets to dry, in order to make the beds for us. I made the beds myself. The next day, when I went to the office to inquire, about the situation, I was told very curtly " i wasn't here yesterday" This response is pathetic. Why didn't a management staff on Saturday take a vehicle and go get clean linens. Bad Judgement, Bad management. The only reason that I am coming back is that I like the location of the house.

Things were broke.. Things were broke... and didn’t work. For the price I paid, it was ridiculous. Won’t go back to that house

COVID Cancel We booked a house in January 2020 for a wedding which was to take place in May, 2020. This of course was before the outbreak of COVID 19. We placed the customary deposit on the rental and did not purchase the insurance. Access to the area where the house was located was reopened the same week we had booked. We requested a refund due to the circumstances - COVID, seniors, quarantine requirements, etc. Not to mention the short notice of the availabilty. I think due to the unusual circumstances, a refund of our deposit would have been reasonable.