Cleaning fee unacceptable. Cleaning fee unacceptable. I have been renting through this company for several years and have generally been very pleased. I have no complaints about the company but am very unhappy that they are now charging a cleaning fee and may result in looking elsewhere for rental.

They Have the House We Like We rent a beach house each year. For the last several years we have used Corolla Classic Vacations to rent the same house. The first time we used Corolla Classic Vacations things were great. Then Wyndham took over and we've had struggles with payment processing and timeliness of communications. We like the house, so we're going to stay with Corolla Classics as long as the house does, but once the house is gone we will find a new rental agency.

Things were broke.. Things were broke... and didn’t work. For the price I paid, it was ridiculous. Won’t go back to that house

Poor customer service and follow-up We rented a house this past weekend and it was not very clean. Also, the heat stopped working in part of the house. We reported the heat immediately because it was a priority. Carolla Classic Vacations said an HVAC vendor would be out that day, but no one ever came. We called and the Service Manager stated the work order was submitted to HVAC vendor electronically but admitted they do not follow up to see if vendor received work order or addressed the issue. We spent two out of three nights with no heat in part of the house. We also informed the Service Manager of the uncleanliness. She asked me to text her photos. I sent her many and she said she would get back to us on the issue. It's been two days and haven't heard from anyone. I spent many years in real estate management and, in my opinion, this would not be a company that I'd allow to manage my home/investment. From a customer service standpoint, they would likely avoid negative reviews by being responsive to customers and following up when they say they will. Also, the roof looks like it had been recently re-shingled and we found more than 20 nails on and around the driveway. There were also shingles with nails laying around the property. We shouldn't spend part of a long weekend cleaning up so the premises are safe and santitized.

Summer of 2017 We have had good and bad experiences with Corolla Classic Vacations. Our experiences have not been consistently good experiences, to say the least. Last year, Summer of 2017, our rental's air conditioning wasn't working. Two days later they finally got it fixed......sorry, but this is not how we expect to spend our hard earned money. On top of that, we had no volume on he TV in the living room.....it was not a good experience. There have been other Summers where our experience was a more positive one, but last Summer stands out.