CONSUMER BEWARE, BOOK THROUGH CARRIER Gave 1 because no 0. Beware after they get your money. Booked round trip for four seniors. Departing flight was changed by two days. We canceled fights. Would not cancel return flight and give us refund. Once you book with them the carrier will not work with you. American Express would not refund our money for the flight. We lost thousands of dollars and Travelocity did not care we booked round trip. We had to honor the return trip. Even though the departing flight was canceled? This company will keep your money and gives no help after they get your money. CONSUMER BEWARE. If flights are cheaper, there is a reason. Book with carrier.

Travelocity has the absolute worst… Travelocity has the absolute worst customer service of all time. Worth it to spend even a little more to NOT book with them. We had a flight ready to book, hit book, and their site said "unable to book try again in a few moments". We called in after trying and getting the same error. In the 5 min it took to get an agent, the flight price had gone up over $100. They refused to honor the price from 5 min ago even with screenshots of their websites error. When asking for a supervisor, the first agent "dropped" the call after leaving us on hold and the second agent just refused to transfer us saying a supervisor would not do anything for us.

Do Not Book with Travelocity We booked a package via Travelocity. The package included a roundtrip flight as well as a hotel. Unfortunately, the hotel was not reachable given the late arrival of our flight and the impossibility of reaching the last ferry on time in order to reach our hotel. I emailed and called the hotel to inquire about the transfer. The hotel never replied to my email but the hotel representative I spoke to on the phone confirmed that we would not be able to reach the ferry in time to check into our hotel. I spent 8 hours messaging with and calling Travelocity in an effort to cancel the hotel and book a hotel that would actually be reachable once we landed. After a full day of back and forth conversation, Travelocity stopped replying to my text messages. Once I called, the Travelocity representative called the hotel and promised that I would receive a waiver/refund due to the "invalid transfer." She also told me to go ahead and book a new hotel which I did. The day of travel I received a message from Travelocity saying that they were unable to process my refund despite having promised it and despite my having booked a new hotel under their advisement.

Avoid booking through this company Avoid booking through this company. I mistakenly booked the same trip twice within a matter of moments of one another. Travelocity wasted weeks of my time raising to help, they didn't even fulfill their own terms about only charging me for the first night if I canceled. They charge me full price for two trips, this is street informing them of the error near instantly. The hotel manager repeated they had no money from me and to speak with Travelocity. Travelocity said the same about the hotel. I'm not sure who was lying but someone was unfortunately. This was my first time traveling with them and I will never do so again. I turned up for the stay (didn't cancel the second trip), but was only given one key :)

I use them frequently for hotel… I use them frequently for hotel discounts. but I stayed at the Stroudsmoor country inn, in the Poconos, more specifically Stroudsburg, PA, and didnt have the best experience and let people know the truth about th place and how the pool is old looking, needs to be repainted, water is green, said beds were comfy in suites, but if you get sick and need to leave a day early, they wont refund you, the breakfast has no hot food, and is much smaller on weekdays, and they place really only caters to weekend wedding with loud music and they say they cant guarantee a quiet stay. its owned by the pirone family. so dont expect normal hotel industry wide things like refunds for a dirty room, or if you get sick and need to leave a day early, or anything like that. the big bucks at his place are made at weekend weddings, the hotel part is just a side hobby. I lost $300 bc they wouldn't refund the money and we had to leave 1 day early bc daughter was sick. jacuzzis are very old barely have any force from jets. place showing its age. anways, Travelocity did call them and try to get refund, but Travelocity customer service you can only chat online, no email, no phone. I wont use them again. ESPECIALLY because they deleted my entire review of the place bc it was brutally honest. and they are just a travel agent and want $, not honestly. dont use Travelocity and dont stay at Stroudsmoor country inn. I am warning you. and the buffet is way overpriced isnt even really good and you can go to red lobster and get the feast for 4 peoples spend less get better food.