I will began this review with letting… I will began this review with letting the readers know up front I am very very dissatisfied with TRIP CHEF. In late April, early May a group of my friend and my wife and I began making plans to travel from America to Vietnam. We locked in the dates then called delta airline book a flight number. The responder to the call was trip chef not Delta airlines. We asked for delta and the rep from trip chef advise he would be able to handle out travel plans and booking with no issues. Deciding to give them an opportunity We gave the dates we selected. There were three groups going all on the sane date and each group had a different return date. Since the flight was going to be more the 27 hours we wanted to upgrade to more comfortable seats so we went with business comfort. That did cost a little more but was nowhere as expensive as 1st class. When we finalize the booking all three groups were flying out of Jacksonville Florida going to Atlanta Georgia. From Atlanta Georgia we were taking another flight to Tokyo Japan. From Japan we were going to fly to Saigon Vietnam. The flights were suppose to be the exact same flight path home as they were going. We booked and paid for these flights 2.5 months in advance and all was good. A month after booking I got an email showing a change in flight plans. The 25 hour return flight changed to a 36 hour plan. Instead of flying from Tokyo Japan to Atlanta they were bouncing me and my wife to Minneapolis to Washington to Detroit to Atlanta to Jacksonville. I called them to see what was going on and while on the phone the rep. with trip chef attempted to change the flight two more times. He started out saying the original flight plan would not be available. After I refused his attempt to change the flights again to an even longer flight he offered me the original flight again that he advised would not be avaliable for $2500.00 per ticket. I refused to pay him more for a flight I already had booked. He ended up giving me a return flight with a 10 hour lay over in Japan departing from Saigon to Japan then to Detroit then to Atlanta and ending in Jacksonville. The day of the trip we were assigned economy seats so I am sure they stole the money we paid for more comfort. Like a fool After being this way I went online to read some reviews on "trip chef" only to find they had really bad reviews. Infact due to their mishandling of people's money and flight plans the better business bureau refused to give them a BBB accreditation. People if you read this stay away from trip chef because they are not a good company to deal with.

Don't ever trust these people This is the absolute worst travel Agency you will ever have do a service with you. They made sure that they were hard to contact. They never told of the non refundable nature of my booking They never email me the documents that we agreed on

Excellent Service. All the time excellent service. They are very nice, helpful & cooperative. Thanks!

total scammers To be brief, all the scams, that other people have complained of are true. The exact same thing happened to me and I'm only putting in here so this is more evidence of their lying deceptive practices. I called them also thinking I was speaking directly to Delta. They never one state is if this was actually not a Delta Airlines and I got scammed out of $600. I spent an hour on the phone with them and a Visa representative at the same time I managed to get them to knock off half the cost. Stay away from these people they're total crooks sensually they charge me $600 to book 2 airplane tickets using travel credits.

Handling Customers Professionally Thank you so much for your pleasant service. I am extremely delighted by your commitment to handling customers professionally. Thanks once again, highly recommended!