BE AWARE BE AWARE, Jauntee’s company policy is to retain 100% of the money paid to them by a client (traveler) for the purpose of booking a tour with a travel provider, if the client cancels the trip even though the money paid to Jauntee by the client was never sent by Jauntee to the travel provider (cruise/tour line operator). I my case, they are refusing to return $5,405.00 which I paid to them for the purpose to booking a Croatia Small Ship Cruise. After 2 cancellations by cruise operators because of Covid, my fiancée and I choose a Croatia Small Ship Cruise suggested by Jauntee and operated by Katarina Line. A month prior to our scheduled departure on 9/14/2022, my fiancée had surgery and she was found to have ovarian cancer, stage 3. I cancelled our trip. Even though Jauntee had not sent any of my money to Katarina Line to pay for our trip, they (Jauntee) would not refund my money. Jauntee’s refusal to return my $5,405.00 is not consistent with travel industry policies and is clearly immoral.

Maya is the best! Thank you to Maya for the trip of a lifetime to Croatia! Maya took the time to plan a trip streamlined exactly to our desires. She arranged the opportunities for us to reunite with family and took the time to listen to our requests accommodating each one. There are only 5 stars available in this survey but Maya is truly a 10!

Not great customer service. I wanted to stay a few extra nights in Dubrovnik after my cruise and asked Jauntee to suggest some hotels. All of their suggestions were very expensive. When I asked about more modest hotels I was told to just do it myself. Not great customer service.

Currency As a reputable travel company dealing with International customers, would it be possible on your webpage and in all correspondence with International customers to make it visually obvious all costs are in $US. Even though this detail is covered in your terms and conditions it can easily be overlooked.

Tour guides were professional Tour guides were professional, helpful, and knowledgeable. Our tour exceeded our expectations on all levels. Wish we could go again !