Europe was fantastic! What a great trip we had. It was well planned and we were able to visit many important historic sites. I liked that there was a good mix between walking and local sightseeing transportation. I really liked the other prople on the tour and I think we all enjoyed the free time we had to shop or go on our own to visit something we wanted to see. Also liked that some meals were included and that we had the option to choose our own restaurant a few times for dinner, liked the farewell dinner as a group. Made some great friends and I am sure we will all travel with you again in the future. I see some great trips coming up.

poor communication and poor customer service. This travel agency customer service has been below satisfactory. I called to book a trip to Hawaii which they said there was availability and to expect a confirmation within 24 hours. I was also told not to book a flight until I receive confirmation, which was in order. However, I did not hear back until more than 48 hours later which by that point all flight prices had increased. I called their office four to six times to get updates as well as emailed the help line. The travel agent apologized repeatedly and seem to empathize with my situation; however, when I got a response it was not via phone it was via email simply stating that they could not accommodate me at the price which they had charged me and I would need to pay an additional $600+ in order to travel with the group. There was no offer on behalf of the company to compromise or to negotiate with me based off of the inconvenience and the cost of airline tickets which had increased while I was waiting over 24 hours beyond what they promised. the travel agent had memorized my phone number by the time I had called after the 48-hour mark and greeted me on the phone by first name. I have been trying to call and reach them since they sent me the email requesting an additional $640 and have yet to receive a call back. I have left two thorough voicemails requesting a call back, as well, with no response. I only think that it is fair and appropriate that when a company does not meet their end of the agreement that there needs to be some sort of compensation for willing customer. The extra cost is for me to have my own room and on the website that was advertised as a convenient options however it is not my fault that they overbooked the trip and I do not have the option to book with another person. There has been lack of transparency through this process. I did my part and paid the full price for the vacation upfront as requested. I highly do not recommend this organization for a travel agency. There clearly are issues with internal communication. Additionally there appears to be no intentions by the company to ensure that a customer is satisfied.

Please, for a good vacation find somewhere else. I signed up for a tour of Great Britain, over a year in advance. I put my down payment in June 2018 and the tour started July 2019. I still have the email receipt. I went with the roommate option under the knowledge that the company had ample time to find me a suitable roommate. I mean why ask the roommate questions, if you are going to ignore them? I am a non-drinker, that watches TV to go to sleep and I snore. You roomed me with an alcoholic racist that would get drunk every night and go into racist rants about how she hated Muslims and they were ruining the planet, London is a shithole because of the Muslims and then she went on to rant that Baltimore is a shithole because of the ****ger Elijah Cummings. She would wake me up every time I snored. Which is all the time. So I was getting no sleep thanks to this roommate setup. I was suppose to have a roommate but the company messed up because my original had paid to have her own room and this hot mess of person was suppose to room with the "tour leader". Either the company put me with an incompatible roommate (knowingly) so the "tour leader" could have her own room or the "tour leader" did on her own. Which one, I don't know. The tour was very, very disorganized. The so-called "tour leader" had no idea what she was doing. First, there were major problems getting to the first hotel from the airport. The drivers didn't wait for delayed flights, a driver was suppose to pick up multiple people but didn't wait for them. All the while the tour leader checked-in her room, while the other paying customers didn't have their rooms yet and went out on the town in London. She didn't wait at the hotel for the other customers not did she make sure everyone had a ride. The "tour leader" never knew where we were going, she never called ahead to the hotels or restaurants, or tours to let them know that we were coming. Our hotel in York didn't have air-conditioning, and the hotel stated that they reported it to the company that there was no ac, in July during a heat wave. And what did our "tour leader" do, checked herself into a different hotel. WOW!!!!! Great leadership there, a majority of the time another paying customer would have to take charge and make decisions because our "tour leader" was only there for a free vacation. This tour was so poorly organized it's pathetic. The only thing worst organized than this tour was the CIA's Bay of Pigs Operation. I could on and if anyone wants everything that went wrong, just leave a reply because I'm tired of typing. One last thing, getting in contact with the company and the "tour leader" was non-existent. I attempted to call the company about a month prior, left a voice mail and my number on the website...crickets. I finally emailed them and it took three days to get back to me. The "tour leader" sent her number in an email and said to call with questions, I called left a very detailed voicemail...again crickets. If I am going to go overseas in a foreign land, I need to know that I am doing business with a company that will ensure that I don't get lost, will know what to do if I get hurt, or knows what to do in-case of an emergency and this company id not it. I am fully confident that if something happened to one of the older people on this tour that our sorry "tour leader" would not know what to do and the paying customer would be left. In fact, on the morning that every body was leaving for the airport, she even said that she got them to the hotel and that all she cares about. Single people find somewhere else to get a good vacations, the hotels were worth what we paid and we didn't get to go to half of the sites that the website stated. This place is the worst.