Notifications! We have always had a great experience with Sceptre during four trips to Ireland. On our return trip back to the states, we were scheduled on an 8:30 flight, which meant we had to get up at 3:00 am to leave and get to airport, turn in the rented car and check in three hours before our flight. Luckily one of our party had an app with all flight info and it told him our flight was leaving at 12:00pm. (Who wants to get up at 3:00 am if they don’t have to?) when we checked with Sceptre, we were told the flight was leaving at 8:00 am. We had to inform them of the difference in departure times.....when they checked, they told us we were right. Sceptre should have notified us, not the other way around!

You're on your own! We arrived on time but the wait for a gate meant we missed our Blue Lagoon appointment. The transfer service would not convert he transfer from the Blue Lagoon to the hotel and charged us an additional 30.00 per person to transfer us. They refused to refund the original transfer...... the next day, our docs said we were to be picked up for a 9:00 am tour and to be waiting outside 1/2 hour before. We done warm clothing and exited the hotel at 8:30 to stand in sub zero weather. At 5 of 9, I asked the hotel to call to see where they were to be told they arrived early and the driver does not wait so he left without us. The hotel argued with them for us and they agreed to wait at the bus terminate if we took a taxi there. Again, extra cost without anyone caring and the young girls at the desk ignored our request for taxi reimbursement or to speak with a manager. Needless to say, we booked our other tours with a different company for the rest of Our stay.

Sceptre offers a good vacation at an affordable price. This is my third vacation with Sceptre Tours and on the whole we have been very pleased. I am very familiar with Europe (grew up over there as a child) so I generally just use the company for booking my airline/ship transportation along with hotel and car rental reservations. I plan and mange my own itinerary once we reach our vacation spot. Sceptre has always provided me with courteous booking service, affordable prices and hotel accomodations that have been most acceptable.

Rental car company held us up an hour Rental car company held us up an hour, then brought us to the wrong terminal, we missed our flight and had to buy a new flight out of pocket and then rental car company lied about when they dropped us off.

Ireland Trip 1. We stayed in 5 different hotels during our Ireland trip. Three of them were excellent! The Muckross House, the Heritage Killenard, and the Kilronan Castle were all excellent. The Clayton Hotel in Galway was in need of some serious renovation. Poor bedding and noisy surroundings. The Fitzpatrick Hotel is old, damp, and musty; and the customer service was not good at all. We sat in the restaurant for almost an hour one evening and were never waited on. When we told the receptionist the next morning, she told us that rarely happened and really didn't believe us. 2. The Heritage Killenard never received our paperwork for our reservation, but everything ended well because we brought our own copies. 3. I would have been a little happier if we had received our documents a little sooner. However, everything worked out well and there was always a representative available to help with any questions.