Overall Experience In my opinion this was not a full service travel agency. They booked the air, car & hotel. When the holiday was approaching we had a few snags and called a few times for questions and they were completely unhelpful. Out of the 4 hotels we stayed one we suggested and asked for them to book, this one was the best hotel. The other 3 they suggested and of those only 1 was great, the other 2 were definitely not top of the line which we requested. I would not use this agency for future travel. I would do better booking on my own

One week trip to London Don't be fooled by the good price! The Scepture representative "Carmen" misspelled my name which thru everything into chaos! Our flights we were told to book independently to assure seating together took our money (Virgin) $100.00 and failed to assign our seats because of the misspelled name even though I contacted Scepture to fix the problem. Our hotel was under management change and our week was on the floor they were gutting with no heat. They moved us unexpectedly on the 5th day when we were on a tour. They gave us 10 minutes to pack our bags! Our tour trips with Evan Evans is in a bus with NO BATHROOMS and 2 of the trips were in excess of 12 hrs. People were peeing in their seats because the driver and tour guide shamed you into having to stop! We felt herded like cattle and treated the same! The drivers of the couches and the tour guides complained non stop about the traffic and their employers, Evan Evans, for those who understood English. They evan counted how their risk of demeaning their employer was. E.g.: 56 percent don't speak English or are in the back so it's okay to talk smack about Evan Evans. And to think we paid 4 years saving for this! This is probably just a format to ere your grievances but I happen to know some very important people and they will spread the word for us. Try the company Pret A Manger. Our VERY good friends. I hope you resolve your problems!!

Very friendly and helpful reps Very friendly and helpful reps. Booking B & B's was a bit laborious. Like all tours, there are some hidden costs. Very good trip though and a good experience. We would book with Sceptre again

Reykjavik Trip The packaged trip was pretty much as promised. We had a slight hitch at the Blue Lagoon. Our package listed us as standard plus, the Blue Lagoon said we had a standard entrance. The difference was 4 towels, which I had to purchase. The hotel was okay and fairly well located. If I had booked the trip myself, I would have upgraded the hotel and arrived in Iceland at a time where I could go directly to the hotel rather than early morning. All in all, I was satisfied with Sceptre. I seldom book packages. Iceland was the exception. I doubt I will book another packaged trip. I like to choose my own hotels and excursions.

Rental car company held us up an hour Rental car company held us up an hour, then brought us to the wrong terminal, we missed our flight and had to buy a new flight out of pocket and then rental car company lied about when they dropped us off.