DO NOT USE LIFTOPIA DO NOT USE LIFTOPIA! Liftopia and its customer service is atrocious. I purchased two 2-day passes to Jay Peak for March 2020. The mountain closed early due to COVID-19 and we were issued a credit. We are now trying to use this credit for Jay Peak again in 2021 and the mountain is not available on their site. I requested a refund since they have virtually zero options to use the credit this year and they refused. I've also read of Liftopia potentially being forced into Bankruptcy because they are not paying the mountains.

Liftopia site linked to Big Sky Resort Somehow I managed to get on their website to buy lift tickets at the end of 2018 for a March trip to Big Sky MT. Our trip was canceled due to Covid and I could not get a refund. I just looked on their website and Big Sky is not on their list of tickets. Diana from Liftopia told me that "I could be creative in getting my credit used, by finding a friend of family member to use it" I didn't see the disclaimer until after I hung up that they can not be transfered to another person. Fingers are crossed I find a creative way to get my credit back. Lesson learned NEVER to use a crap site like this one.

Evan Reece is a P.O.S. First and foremost: for everyone who's struggling with Liftopia's customer service, simply dispute the charges with your credit card. I won't reiterate what everyone else is saying regarding their poor customer service because it's not actually their fault. It is actually their P.O.S. CEO Evan Reece's fault. Instead of doing the right thing during a time of crisis, Evan directed all accounts to be frozen and issued credits when money is what people are needing right now during this pandemic. Well unfortunately this horrible decision is backfiring since they are going to lose all credibility and we will NEVER use their services again. The icing on the cake is how horribly Evan Reece and the rest of Liftopia's C-Suite "professionals" are laying off their employees. History will not look down upon your decisions kindly.

Bad business. Buy direct! Bad business. Had a group of friends planning to take a trip to Colorado from the East coast. When Corona hit, we were able to get fully refunded for our VRBO and the tickets we bought directly from the resorts, but liftopia could only refund in "credits." That would be fine if the group of us lived nearby and could reuse them but at this point, we would have to plan a completely different trip in order to get our money out of it. Cannot recommend. Definitely try & buy tickets from the vendors instead.

THANK YOU LIFTOPIA! We got ski tickets about a week and a half ago, not knowing about the big snow storm coming. It said on the tickets that it was not refundable however we called anyways, as we were not able to make it due to the roads not being plowed. I was connected to Shawn from Liftopia and while he was not able to refund the tickets, he was able to let us use our tickets on a different day. He was very polite and professional! We will always use Liftopia! Thanks Shawn :)