Atrocious service and policies Atrocious service and policies. Was charged $200 just to reissue my boarding pass when there was an error in the order of my name (Middle Name had to be shifted to the Last Name field to match the machine readable area on my passport). Absolutely ridiculous especially since Spirit and Allegiant (supposedly budget airlines) were more than happy to do it for free. The name change service was outsourced to another company called “Flight Trip Charge” as well which made the whole thing seem incredibly sketchy. Honestly thought as one of the major carriers in the US, I would be getting better service. Will definitely avoid Delta if I can in the future.

Ava Hodges @ Delta Airlines can do the… Ava Hodges @ Delta Airlines can do the impossible. She is thoughtful compassionate knowledgeable and goes the extra mile. Thank you from the bottom of my heart. You are truly a blessing and an asset to me and to Delta Airlines.

Flight Flight Dear Sir or Madam, We had booked a flight from Atlanta to Düsseldorf on 27.7.23. (DL 90) When we sat on the plane, we were told that we could not take off due to a defective engine, they were trying to start the flight manually, this takes up to 2 hours. After 2 hours we received the message that the engine had to be repaired. After waiting a total of 6 hours, IM flight time with 2 small children, without internet and with only water and cookies provided, we were then told that we could no longer take off as the flight hours had been exceeded. When we got off the plane, the counter was already soooo long that we didn't want to/couldn't wait in line with our small children. And we were assured that we would automatically be booked on the next flight, the next day at 11 a.m., and would only have to come to the airport for boarding. We could also book a hotel ourselves. So we drove to the hotel. On the ground, my sister chatted with Delta for HOURS to find out that there was no flight the next day. After a lot of back and forth, we were booked on a Lufthansa flight to Frankfurt. So that we could get home safely with the children, I booked an expensive transfer from Frankfurt to our home, also on the assumption that this would be taken care of. When we arrived in Frankfort, our luggage was there and we realized that we only got vouchers for Delta, which are neither transferable nor valid for more than a year. There was NO response at all to inquiries from our lawyer. We are hoping for a reasonable compensation as our whole family are actually good and satisfied customers of the airline!

Worst customer service I booked my flight from delta.com but they put me on a flight operated by KLM and I was being put on the standby list by KLM. They treated us like trash after paying a lot to book a ticket with delta. Shame on delta airlines.

On my flight to Saint Martin and the return flight to Tallahassee On my flight from Tallahassee, Florida to Atlanta, Georgia we were told that after we had already boarded the plane that there was an uneven weight in the wings so we had to wait until the fuel truck came back to the plane and added 500 gallons of fuel. Because of that I was late making my connecting flight in Atlanta. After standing in line for 15 minutes, waiting to speak to somebody in customer service the man behind the counter not so nicely. Explain that my connecting flight was also delayed and that they were actually boarding. I got this information sent to me in a text 15 minutes before , the plane was too board! as I’m sure you know the Atlanta airport is not an easy airport to get from one place to another so I had to at the age of 73 run to my next boarding terminal. On my return flight from Saint Martin to Atlanta everything was going pretty well until we boarded the plane and for the next 3 1/2 hours all of us on the plane had to listen to a child literally scream for 3 1/2 hours. I know that’s not your fault but unfortunately, the last five or six rows at the back on the right hand side of the plane the movies weren’t working. We couldn’t even put earplugs in to drowned out the screaming child. I will say that the flight attendants did try to get the TVs working, but they never did work for the whole flight . We couldn’t even download a game because they wouldn’t download my whole experience with flying on Delta from the beginning of my vacation on April 3 to the end of my vacation on April 10 was a stressful, exhausting, bad experience I don’t believe I will fly on Delta again . My friends I was meeting in Saint Martin had flown on American And had no problems. I think I’ll stick to cruising.