This is my first trip with Abercrombie & Kent This is my first trip with Abercrombie & Kent. I’ve been on several trips with National Geographic and loved those. I wanted to try a different tour operator and see how they compare to National Geographic. The trip is 2 months off and already I’m having my doubts. Multiple emails from different people asking for the exact same information, namely flight arrangements. I keep telling each person when I sent the requested information and to whom. Nothing much about the trip itinerary yet or who will be leading the tour. By now with National Geographic I would have had that information and would have been provided with a list of suggested reading materials to learn more about the tour destinations. So far, I’m less than impressed. This is supposed to be a top tier tour operator…they certainly charge top tier prices. Time will tell

We have just finished 12 days 7:28-8/8 Africa Safari We have just finished 12 days 7:28-8/8 Kenya and Tanzania Africa holiday. A&K has pride itself to be a luxury tour operator which is definitely not our experiences. It’s more like flying economy plus. Issues are 1. A&K cars are old and have lots of wear. 2. We were stuck at a air strip in Kenya border for over 2 hours. The local representative of A&K did not give us updates and told us it’s operation issues in different cities (Arusha and Nairobi). I kept on calling the A&K customer service lines and was promised he would call back and he never did. 3. 1st Guides in Anbrosi English is difficult to understand. 4. Many members in our group all have stomach issues during our trip. 5. Our departure from our last spot was moved up about 2.5 hours and from our perspective, it’s for A&K convenience and cut short of our enjoyment 6. Our main guide instead of apologizing to guests to mid-handling and poor A&K operations, he keeps on saying “Let me tell you…”….this is my 3rd trip to Africa and have travelled over 110+ countries around the world and this supposed “luxury” experience has to be the worst. Our fellow travel members ran into various issues and very unfortunate.

We took the Singapore & Malaysia tour We took the Singapore & Malaysia Tapestry of cultures. It was a Marco Polo tour which is supposed to be their best and a small group. There were 13 of us and we all agreed this would be our last trip with them. This was billed as a foodie experience and the places they took us were awful. Experiences like a special mahjong class touted as an A&K exclusive experience vanished. The A&K representative apologized at the end of our trip saying he knew this was not the trip we expected. Since we didn't receive events as stated in the description we requested that they give use partial refund. Everyone on the tour complained to A&K in detail about everything that went wrong. We were offered $1000 toward another trip. This is not a way to treat repeat customers.

Went to Egypt with A&K Went to Egypt with A&K. - Communication was poor - several times had to email repeatedly to get answers. - Clothes they said were required on tours was incorrect. Caused me to have to purchase clothes that were more suitable on the trip - Tipping suggestions were not correct. - Only one meal provided was good - chicken was chewy and dinner options were limited and not what I would expect on an expensive tour. Although food on the Nike Cruise Boat was great. - My food restrictions were not passed on to Egypt. - Out Egyptian guide was wonderful. My issues are more with the US team and not the tour guides. This was during the Israel issues and there was no communication prior to the trip concerning this. I doubt I will travel with them in the future.

BEWARE DON'T BOOK Extra Services Iceland (Aug. 2021) Used A&K early check-in & 2 extra nights; charged $660 per night (taxes/breakfast) Other guests booked w/hotel (same room) $330. While on trip emailed numerous times & received generic non-answer from Margaret Wnek, Guest Relations. A couple on trip A&K quoted helicopter ride, $3,000. We paid $850 w/hotel for same ride. Asked Ms. Wnek for customer survey of trip like they used to do; told they don't do this.