Sleepless in Montreal-Non-stop elevator sound day and night We stayed at the Best Western Montreal Hotel Europa in room 608 which was extremely noisy due to the elevators being right behind the wall. All day and night there was a loud humming sound. We complained the very first day and the person at the reception mentioned there were no other rooms available and they would apply a 10% discount for our stay there. We agreed and got some ear plugs. While checking out we saw that the 10% discount was only added to 1 days instead of 2 days. We we asked Phelris at the reception he was very rude and said he wont apply the discount to both days. We asked for the CAA discount which we forget to include while making the reservation and he said the discount is already part of the cost. We said we didnt provide the CAA information so how come it is part of the rate and he said that is how it is. What a rude person. We have stayed at Best Western in the past and this was a terrible and sleepless experience. Very upset about this whole stay.

Best Western Willingen stolen 1000Euro from us! Best Western Willingen, has stolen 1000 Eur from our bank account for no reason. Do not trust this Hotel! We have paid for the booking, yet we have no hotel room? I have tried to contact them, and sent almost 25 emails, but they will not help my familiy and I and we feel they have stolen money from us! There has been absolutely no "good-will" from their office to help me and my children out.

Very bad experience. Very bad experience.. I am an employee of Sony and I had multiple times times booking here. But many times and tonight again I was given given dinner late and that too in a bad condition with seminar cooked naans and broken spoon. When I called the receptionist he refused to visit me .. I had to take the dinner to his area by myself and surender the whole dinner in front of him .. he didn't bothered to pay any attention to my greivenace. Worst experience.

Absolutely rubbish! Absolutely rubbish!! Booked a hotel in Paris a whole year ago for 2 adults and 2 teenaged boys and they think it’s appropriate to put two 6 foot tall lads in small double bed! No attempt to provide an alternative. Will NOT be using this brand ever again!!

I didn’t know that Best Western… I’ve stayed at multiple Best Western Hotels up and down the east coast and in Phoenix. I can say that their hotels have been a great value and pretty unique. I did not know that each hotel is independent and not owned by a huge corporation, but instead individual small businesses that join Best Western as members not franchises. I got to know a couple owners in my travels and they all work extremely hard to operate their businesses. I really appreciate giving back to the little guy especially when our economy is struggling.