Sleepless in Montreal-Non-stop elevator sound day and night We stayed at the Best Western Montreal Hotel Europa in room 608 which was extremely noisy due to the elevators being right behind the wall. All day and night there was a loud humming sound. We complained the very first day and the person at the reception mentioned there were no other rooms available and they would apply a 10% discount for our stay there. We agreed and got some ear plugs. While checking out we saw that the 10% discount was only added to 1 days instead of 2 days. We we asked Phelris at the reception he was very rude and said he wont apply the discount to both days. We asked for the CAA discount which we forget to include while making the reservation and he said the discount is already part of the cost. We said we didnt provide the CAA information so how come it is part of the rate and he said that is how it is. What a rude person. We have stayed at Best Western in the past and this was a terrible and sleepless experience. Very upset about this whole stay.

Be Aware Smoking Fee Scam!!! Please people if you can, stay away from Best Western. Alot of smoking fee fraud happening and they will charge you for it days after you receive your final receipt. (With zero notification by them). You are forced to sign the smoking fee agreement otherwise you cannot stay there. I'm not a smoker nor do I smoke, and you get charged based on if the housekeeper or maid reports your room smelling like smoke which my room did not. Its hearsay with them and Best Western along with Best Western Corporate will NOT show you proof of their false accusations of a customer. BE AWARE please this place is a total SCAM. Best Western Ontario Airport CA.

I didn’t know that Best Western… I’ve stayed at multiple Best Western Hotels up and down the east coast and in Phoenix. I can say that their hotels have been a great value and pretty unique. I did not know that each hotel is independent and not owned by a huge corporation, but instead individual small businesses that join Best Western as members not franchises. I got to know a couple owners in my travels and they all work extremely hard to operate their businesses. I really appreciate giving back to the little guy especially when our economy is struggling.

Barking dogs in hotel room next to me… 3 separate hotel room guest contacted the front desk about room next to ours. The owners left two large barking dogs unattended for several hours. The dogs barked and clawed at the door relentlessly. The front desk clerk essentially blew us all off and did nothing to resolve the issue. Absolutely poor customer service and an unfortunate experience. I will never choose this hotel chain again. My husband and I normally stay at various best-western hotels 6-12 times per year. This experience changes everything about our relationship.

Best Western plus Best Western plus Suprise AZ 04/28/24- 04/30/24… Not only have I worked in the industry for over 20 years renovating hotels, because of that I have had to stay in many while working. This by far is not a new hotel but I will tell you, it was the cleanest, friendliest staff I have ever had the pleasure of being taken care of by. For the price point you might expect far less. The room was clean, well appointed and not smelly in the least. The breakfast was edible, hot and well laid out. They have a noise policy that apparently works pretty well because in my three day stay I was not inconvenienced by a loud guest and the hotel was pretty well filled. Corridors were clean, etc. I could go on and on. I just this property and those who run it deserve a thank you for that these times they came through big time. You have my accolades and deserve them. Robert Spears El Dorado Hills CA