Flight cancelled whilst trying to find… Flight cancelled whilst trying to find bag drop in T2 at Heathrow.There then ensued total chaos, with passengers shepherded into what can only be described as a holding pen. Literally nothing happened for hours, we were standing by a lady in her eighties that was visibly struggling. We had to point this is out to a SIA rep. The handling of the delay was truly incompetent. SIA shouldn’t be operating large aircraft if they can’t do better than this utter shambles. Now booked on another flight 2 days later, with our 12year old daughter separated by 8 rows of seats. She is absolutely petrified. Ryanair do a better job than this. There are other flights available much sooner but obviously will incur SIA some cost. What a cheap nasty airline this is. I am truly shocked at how poorly SIA have dealt with this situation, woeful in every respect. I honestly think, actually I honestly know, SIA doesn’t actually care one jot. They’re not alone most airlines are the same, it’s just the total hypocrisy of trying to portray themselves as some kind of elite 5 star airline when in fact nothing could be further from the truth.

Ground staff at airport My parents Travel to India through Singapore airline they have paid for wheel chair service. But when they reached Singapore they have refused to provide a wheel chair.My dad is on medication he hardly walk that why I booked a wheel chair service. Fortunately other passangers help them and assist him to the gate. Singapore airport ground staff attitude is really bad towards people who don’t speak the same language and doesn’t know how to treat passangers they need to do their job properly not just take the passangers money and put in their pocket.

I booked my flight to Denpasar I booked my flight to Denpasar, nine months ago. I booked my usual seat. fast forward to the trip Singapore Airways took my seat away and give it to a family on standby with a child because they said they needed a bassinet and then they never used it. I booked a seat because I have a knee problem and now I have to spend three weeks in Bali with a bad knee. The apology was this a credit at being tea leaf for a coffee. Singapore airways have changed from quality to quantity and they obviously and they don’t care.

Their Customer Service for special assistance is terrible Contacted their customer service for special assistance using the online form. Really unhelpful & standard responses. I don't think they have qualified people to address these needs so why have the form?

WORST AIRLINE!! RUBBISH SERVICE WORST AIRLINE!!! Cost me money for their incompetence as an airline. Been making a complaint to be told by the rude staff they won’t speak to anyone on the phone and all done by email. Won’t just pick up the phone and actually provide customer care. The plane was old, dirty and not what I expected. EASY JET provides a better service. Shocking company. Make sure to avoid.