Responded within 24 hours with all of the information I have flown Singapore Airlines a couple of times and never had a problem (that they could control anyway). Their in-flight service is excellent. I required some information so that my carrier's loyalty program (which partner with Singapore) could credit me with loyalty points. I sent an email to Singapore Airlines general enquiries through their website yesterday, and a customer service operator called me today, verified my details and then provided everything I needed. Although it was my fault that I had not kept a copy of my paperwork, they were nothing but polite and helpful.

WORST AIRLINE!! RUBBISH SERVICE WORST AIRLINE!!! Cost me money for their incompetence as an airline. Been making a complaint to be told by the rude staff they won’t speak to anyone on the phone and all done by email. Won’t just pick up the phone and actually provide customer care. The plane was old, dirty and not what I expected. EASY JET provides a better service. Shocking company. Make sure to avoid.

Great help from Miko, Rahmad and Vicky In the afternoon of Tuesday 9 January me and my family travelled from Medan to Singapore. Due to circumstances we had to reschedule the flight for a family member. We had great help from Miko, Rhamad and Vicky of Singapore Airlines and everything was arranged that we could travel with our whole family united. We are very thankful to the people of Singapore Airlines and Miko, Rhamad and Vicky especially. Best regards Prof dr Peter van der Kraan ( The Netherlands)

Excellent Where do I begin Singapore Airlines are simply the best airline to travel with Their in flight service goes above and beyond nothing is to much trouble for them. The inflight menu is excellent and the wines are very good to Only very very slight issue was the AC was a bit cold at times Have travelled with all the major airlines over the years and Singapore are top of the table. When travelling to Asia will go with them Keep up the great work getting to the top is easy but staying there is harder

Flight cancelled whilst trying to find… Flight cancelled whilst trying to find bag drop in T2 at Heathrow.There then ensued total chaos, with passengers shepherded into what can only be described as a holding pen. Literally nothing happened for hours, we were standing by a lady in her eighties that was visibly struggling. We had to point this is out to a SIA rep. The handling of the delay was truly incompetent. SIA shouldn’t be operating large aircraft if they can’t do better than this utter shambles. Now booked on another flight 2 days later, with our 12year old daughter separated by 8 rows of seats. She is absolutely petrified. Ryanair do a better job than this. There are other flights available much sooner but obviously will incur SIA some cost. What a cheap nasty airline this is. I am truly shocked at how poorly SIA have dealt with this situation, woeful in every respect. I honestly think, actually I honestly know, SIA doesn’t actually care one jot. They’re not alone most airlines are the same, it’s just the total hypocrisy of trying to portray themselves as some kind of elite 5 star airline when in fact nothing could be further from the truth.