Russel Miller is the best Russel Miller is the best customer service person I’ve ever dealt with. He really went above and beyond in helping me with my situation and brightened my day. Very grateful he answered the call and I can only assume the rest of Basal would be as accommodating. Such a wonderful experience!

Seat Changes Service was OUTSTANDING. AUSTIN SMITH Helped when no other one would... I'm so very grateful for your service. I can now enjoy my vacation from window view.... Excellent Service! Sincerely Thank you.

recommended- they get things done We accidently used Bansal Travels (same as many other users have experienced, their phone number showed up top at the Google search when I searched for UA). We needed to reschedule a super expensive International flight next morning due to unexpected Covid situation, and Bansal helped us to resolve it at a reasonable fee when UA told us there was nothing they can do. We were very worried when seeing the reviews online but already paid at that time so only can hope for the best. It turns out working pretty well.

Scam Agency It is not a travel agency it is a scam agency. You call the airline and don't know how you get connected with these scamsters. They pretend to be the airline but actually are all a bunch of scammers. They rob you off a hefty amount and play with your emotions. When you look up for the actual ticket cost of the airline you will be shocked to see how much they have robbed you and when you try call them and explain the same they start behaving disrespectfully and never refund you your money. Be aware of these bunch of scammers and I don't know how the government doesn't ban such type of fraudsters.

SCAMMERS!!! I was scammed by these people. My daughter and I missed our flight to Valencia in Spain on March 16th, 2022. I called this phone number 1 855 209 2214 (phone # provided by "Michael" in a message left on my answering machine claiming my flight credit has been issued) to reschedule /cancel our flight. They told us they will cancel our flight and refund us either my airline money or travel credit. They charged me $300 to cancel both flights. I did receive a cancellation phone message and email. Yet, after calling them numerous times to reschedule our trip, I was never able to speak with an agent. A year later today, We have never received any money back or travel credit. They scammed my daughter and me for a total of $1800. None of the 2 numbers I was provided works. STAY away from THESE PEOPLE ARE SCAMMERS & THIEVES!