Would not offer full refund during COVID Would not offer full refund during COVID even though the actual airlines was offering a full refund. Skybooker was requesting to get their "service fee" which was over $600. Beware of using them to book your flight with, they will not have your back if anything goes wrong. I will be letting everyone I know not to book using sky booker as they are completely unwilling to help

Disappointed with policy for cancelled flight. We booked an international trip for us and the flights were cancelled by the airline (not uncommon right now due to Corona virus travel restrictions). We were offered less than 65% if the cost as a refund. Skybooker policy is to keep all "fees" (which apparently are a large portion of the ticket cost). Really disappointed since I had friends book directly through an airline and all costs were refunded. Luckily, I purchased travel insurance so will use that to reimburse me for the remainder of the ticket cost...although that is not an easy process. We will not be using Skybooker again!

Canceled flights. Our original itinerary has been changed a couple of times. Our return flight has also been canceled. We are not even aware what our current itinerary flights are. As we ourselves have not canceled or requested a change in our flights we do not think it fair to receive only a partial refund. As a service is not being provided for us we do not see a reason why these service fees should be held. No one is aware of what future flight travel looks like so it is highly unfair to ask people to take a travel credit that are not comfortable with that option. Terrible and horrendous service.

Frank is the man Frank is the man! I’ve been helped out by SkyBooker and it means a lot after being trapped for 2 days in Memphis trying to head to Miami. Frank found me the flight when no others could find departing for the next couple days and swapped to it at no extra cost. You can trust SkyBooker. I trust them based on actual experience.

Just want my refund Booked a flight pre-covid. Got cancelled due to covid, have been asking for a refund for a while now and still nothing. Feels like they are just stalling / not communicating. They don't respond to emails, hot line doesn't work, several times on live chat they respond once or twice then ghost me. =( Edit: I received an email 2 weeks ago stating that they have refunded my roughly 62% of the original price. However, the funds have yet to reach my bank. I have try to contact them but, have not received any reply.