You really don't care Despite your reply to my complaint on here earlier, and an email to Customer services as you suggested....I still have had NOTHING from you. No I would never travel with you again.....your staff are downright rude and untrained. We paid alot of money for this which was our last holiday abroad as my husband has Parkinson's disease and Dementia. I thought this would be perfect as everything was included....your cruise Manager fell down in his duties.

My wife's parents took a trip with this… My wife's parents took a trip with this company where they departed 9/24/2022. They unfortunately contracted COVID by the time they arrived in Bilbao, Spain, and had to return to the US on 9/27/2022. AmaWaterways booked them a flight on Lufthansa/United from BIO to MUN to ORD to DEN for $2,800/person in economy. I did a quick search online and a round trip, with departure the same day, on the same airlines, with one fewer stop - BIO to MUN to DEN was $1,100/person. This seems like they were scammed out of thousands of dollars. I would like AmaWaterways to respond to this exorbitant charge.

Basel Switzerland to Amsterdam…Amaprima Basel Switzerland to Amsterdam Netherlands on Amaprima. With many many Ocean cruises behind me both high end and medium. Large to small of 125 ppl. I can honestly say this Rhine River cruise w AMA was a true adventure. The cabins, layout of the ship, dining, music and ALL inclusive excursions both active and gentle. This maybe our first but not our last. Crew is remarkable, as well as tour guides. Modern new buses from one location to another. Small charge for laundry well worth it. I can’t sing their praises enough. Planning our next for 2025

Took a 7 day cruise… Took a 7 day cruise with extended family in a larger group. The furnishings on the ship are gorgeous and comfortable, the excursions lovely and Maung who did our housekeeping was second to none. That’s where any positives ended. The rest of the staff varied between ultra friendly to downright hostile so much so that I often avoided ordering a drink - and I am someone who often gets told that I’m the smiliest person people have ever met. Food, although very well presented, was mediocre and the 2 vegetarians in our group were served meat on more than one occasion (wrong order). For their Chef’s table evening, they were served bland salad and chewy spring rolls as alternatives. Most of our group, as with most passengers were American. Being British myself, in a conversation with Dinu, hotel manager, I told him that my father was originally Lebanese and he responded ‘I’ve been there, Lebanese are great - they are nothing like Arabs which makes them great and which is what I like about them and some even have blue eyes’. Telling someone so openly something this racist was shocking and I needed to calm my partner down who wanted to complain about this comment - this is the hotel manager who should know better. He then went on to say ‘My favourite place is Israel in the Middle East, and they are better than the Palestinians who just cause trouble’. I couldn’t believe this man was getting political with absolutely no exchange of a political nature from us. Finally, by the end of the cruise, at least half the passengers were showing signs of sickness and on the last morning we found out that staff knew of Covid cases and didn’t provide tests, masks or warnings. Given most of the passengers were elderly and a few who had recent cancer treatment, this kind of outbreak should be taken more seriously. Our whole group tested positive a day or two following the end of the cruise.

Regrettable Experience "Cruise" dates: Apr 5, 2124 - Apr 13, 2024 Normandy to Paris, "Impressions of the Seine" Ships: AmaLyra and AmaDante Be aware that climate change is causing unusual extremes in the water levels of the Seine. Thus, we never got the "Scenic River Cruise" experience, instead being tied at anchor first in Le Havre then at Paris. All we got were bus rides ("Ama Busways"?). And we will not get any money back from Ama, whose motto seems to be "We got your money - see ya". But what all went wrong? Well: 1) This is sold as a high-end gourmet experience. It definitively is not. The food was unexceptional (except for the very excellent "Chef's Table", the ONLY dinner I got that was good). 2) The wait staff (on a "cruise" full of American Tourists) did not speak adequate English, so that what you ordered was rarely what you actually got. Several of my fellow passengers mentioned the same thing, so not just me. One such was "Florian" on the AmaLyra. After one dinner where he brought me two items I had said "No" to, (and having him then question why I wasn't eating them!), he screwed up my dessert order. I am 74 years old, and have never faced off with a waiter over service issues until I met him. Also, the wait staff was arrogant, often questioning my menu choices and giving "eye rolls" and other expressions of Gallic disapproval. Entirely inappropriate. It cannot be their job to critique my food choices to my face on a "cruise" I was paying for. On the AmaDante, I had run-ins with Yanko Stoychev (sp?) who took it as a personal affront when I asked for the meat to be cooked a little more. It is apparent that on Ama, beef and pork come only as "Blood Rare" or "Shoe Leather". In one meal, I asked for the pork (blood rare) to be cooked a bit more, and Yanko came out with what looked like a burnt offering and literally stood over me - not taking "no" for an answer - until I took a small byte. Made me very uncomfortable. One lunch, I tried to get a cheeseburger with "No mayonnaise". It was delivered thoroughly slathered top and bottom with a sauce - not listed on the menu - consisting of ketchup and...mayonnaise. I had to walk away from that one. At another dinner, I ordered my steak medium well (since "medium" was also way too rare), and the waitress gave me an amazed look as if I were an idiot, and asked if I was sure? She then proceeded to serve mine to another passenger and gave me the usual (bloody) one he had ordered (so we were both annoyed). When I asked for a re-do, Yanko got involved again (again taking it personally) and proceeded (without any request on my part) to bring me another order which was shoe leather (par for the course with him), and insisted I try it. I did, and sent it back again. Third time was no charm, as he brought me yet another one overdone, at which point I gave up and told him it was fine - the only way to make him go away. Again, in all my years of dining out, I have returned a meal only twice; I beat that total in one meal here. 3) Ama advertises ship-board Internet but delivers only very low speed spotty service which was frequently unvailable. So if the Internet *might* be important to you, be advised that you will be stepping back in time at least 12 years to when such service was more normal. Also, one morning after breakfast (with only 20 minutes to go until the bus tours were to leave), all the toilets on board stopped working. Was not fun, I assure you. I was later told that this was rectified fairly quickly. 4) The Cruise Director ("Dragan") was a great guy and a very good director; however, the immense number of changes in venues caused by the situation made him frequently unavailable. I feel genuinely sorry for that guy in such a no-win situation. And the situation caused some of the excursion options to become unavailable, so again, what I got was not what was advertised and paid for. So, this experience was very much not as advertised. I will never book anything with Ama based on this experience, and suggest that if you are seeking a good cruise vacation, look elsewhere. This was, to be polite, stressful; our once-in-a-lifetime splurge vacation pretty much ruined. Update 4-17-2024: "Ama cannot find me in their database". So how was I given an ID card on board the two ships to access my room and to check on and off board?