
Edward Kirkpatrick
GBWe highly recommend AMA Waterways The whole experience from our arrival and stay in Paris through the river cruise on the Mosel, Rhine, Main, and Main Danube Canal, and finishing with 2 days in Prague was glorious. Every detail was first rate. The tours were very informative and extensive. The food and wine were spectacular. Donna and I highly recommend AMA Waterways.

Millie Fischer
GBBasel Switzerland to Amsterdam…Amaprima Basel Switzerland to Amsterdam Netherlands on Amaprima. With many many Ocean cruises behind me both high end and medium. Large to small of 125 ppl. I can honestly say this Rhine River cruise w AMA was a true adventure. The cabins, layout of the ship, dining, music and ALL inclusive excursions both active and gentle. This maybe our first but not our last. Crew is remarkable, as well as tour guides. Modern new buses from one location to another. Small charge for laundry well worth it. I can’t sing their praises enough. Planning our next for 2025

Charles
GBMagnificamt Europe Cruise We felt the experience was outstanding. Unfortunately we both came down with a virus for several days the second week. The crew was friendly, helpful and efficient.. The tour director did an outstanding job. We were very 9mpressed with the itinerary. Also we liked the atmosphere where the crew and passengers almost seemed like a family, unlike the cold feeling one gets on a large cruise ship. River boat is the way to go.

Consumer
GBCancellation policy We booked a cruise and pre-trip to Egypt departing next year but had to cancel because my wife fell while in Japan in September and broke her femur. Even though we cancelled 9 months before the trip, AMA charged use the full insurance premium even though we had only made a 9.8% deposit on the trip. We were aware of the contractual penalty but not the forfeiture of the 91.2% of the insurance for which there was no risk. The difference was over $3000 so no small change. No one from the company ever discussed this issue during booking process other than to say insurance would be 13% of the trip cost. Seems fraudulent and have reported issue to State Insurance Commissioner.

Greta
NLRolf was rude and disrespectful. I was disappointed in my river cruise experience. I was expecting a more personal interaction than the large cruise ships but found quite the opposite to be true. Simple requests were met with responses such as, 'I don't think I can do that' , 'you want that' (followed by a turned up nose), or by simply not doing anything. I found Rolf to be very dismissive with guests (not just with me, but also with fellow passengers) and his sales pitch on the last night did not need to include bashing your competitors. Left a sour taste with me. Hopefully that is not company policy.