Applying for Visas After speaking with Gate 1 Tour several times, we were never told to bring an itinerary to obtain our visas. Chistopher Simons, was kind to direct us to an available computer to obtain the needed information. He made our long trip to NY enjoyable. Chris was attentive and engaging with an upbeat and positive attitude. Chris also provided a friendly atmospheres that made us feel comfortable.

Terrible customer service and best of … Terrible customer service and best of all...they lost my passport, which merely needed a renewal. Got stuck in a foreign country having to start from scratch for a brand new passport.

This is a company that is a pleasure to work with for Passports and Visa's My experience. I went online and realized I may be out of time. I opted to add the Concierge service where I met Chelsea through email and telephone. In a few words: Professional, straight up facts, and then a full email explaining to me how to go about processing my Visa request. I did not expect my Visa for at least another week and this morning it arrived. Relief on my part, and it would not have been possible without ItsEasy Passport & Visa Services Thank you Chelsea and everyone at ItsEasy!!!!!!

If you are skeptical like me I can tell… If you are skeptical like me I can tell you this company is legit. I did my research and ultimately chose them for a passport we needed within a week. They were very professional and had great communication through text, phone call, and email. We had a situation arise and multiple employees including the VP did everything they could to help us resolve it. They are not cheap but if you need a passport fast I would recommend.

Failure to obtain visas in time for travel. I live in the suburbs of Boston, and I needed visas for my 2 kids for a trip to Ghana. Unfortunately, Ghana does not have a consulate in Boston. I had started the process of obtaining a visa 3 months prior to time of intended travel to make sure we would have the visas by flight time. I elected to use the concierge service offered by ItsEasy to ensure attentive service so that no details were overlooked. By about a month prior to travel we were still scrambling to get one document or another in. A week before travel all documents were delivered to the consulate in NY for processing. This was close but we had elected to use the priority consulate service that should have turned the passports around in time for travel. ItsEasy kept saying all was in order and that the consulate had yet to release the passports. Suffice it to say we did not get the passports back in time to make the trip. I took it upon myself to call the consulate, only to find out that they had been waiting on documents that they claimed they did not have. These were documents I had sent to ItsEasy. ItsEasy says they did deliver the documents to the consulate. In any case, rather than be in the middle of a case of useless finger pointing, I elected to take matters into my own hands. I obtained the case numbers from the consulate myself and uploaded the documents myself for the passports to be processed. I have the passports back. Though quite a bit late for the intended travel. The lack of good information flow between the Ghana consulate in NY and the ItsEasy team was wholly inadequate. ItsEasy's concierge service is not cheap! I would strongly recommend you use some other service if you need attentive and detail-oriented care for your travel documents. In my case, I would have been better off doing everything myself.