Incompetence, Horrible Customer Service I used ItsEasy from ~2011-2015, without any major problems. However, my last experience with them was so horrible that I decided I was never going to use them. Avoid a CSR, Charles at all costs! I was applying for my visa for two countries, and sent the package to them with a clear note that I would email two of the invitation letters that were needed. I sent them the invitation letters the next day. I got an email from one agent that my application was missing paperwork, and I got an email from another agent that I didn't need to send any paper work because the consulate accepted the application as is. When I called, I spoke to an agent, Charles. The rudest, and most unhelpful customer service rep I have ever worked with. Didn't provide an iota of help! Per him, ItsEasy just takes the package we send, and drops it off at the consulate without looking for completeness - What! I had never heard of anything so absurd! In any case, thanks to their incompetence both my visa applications got messed up, and I had to postpone my trip. I refuse to do business with an organization that has such poor customer service.

If you need a passport or visa... If you need a visa or a passport renewal--especially if time is short or the process is complicated--you can absolutely depend on ItsEasy. One time, the folks at ItsEasy saved my job, basically, when I failed to pay attention to EU travel rules regarding passport expiration. And, if there are any uncertainties beyond their control, they will be very transparent about those. If you want to be sure, call on ItsEasy--don't fool around with anyone else.

Applying for Visas After speaking with Gate 1 Tour several times, we were never told to bring an itinerary to obtain our visas. Chistopher Simons, was kind to direct us to an available computer to obtain the needed information. He made our long trip to NY enjoyable. Chris was attentive and engaging with an upbeat and positive attitude. Chris also provided a friendly atmospheres that made us feel comfortable.

Failure to obtain visas in time for travel. I live in the suburbs of Boston, and I needed visas for my 2 kids for a trip to Ghana. Unfortunately, Ghana does not have a consulate in Boston. I had started the process of obtaining a visa 3 months prior to time of intended travel to make sure we would have the visas by flight time. I elected to use the concierge service offered by ItsEasy to ensure attentive service so that no details were overlooked. By about a month prior to travel we were still scrambling to get one document or another in. A week before travel all documents were delivered to the consulate in NY for processing. This was close but we had elected to use the priority consulate service that should have turned the passports around in time for travel. ItsEasy kept saying all was in order and that the consulate had yet to release the passports. Suffice it to say we did not get the passports back in time to make the trip. I took it upon myself to call the consulate, only to find out that they had been waiting on documents that they claimed they did not have. These were documents I had sent to ItsEasy. ItsEasy says they did deliver the documents to the consulate. In any case, rather than be in the middle of a case of useless finger pointing, I elected to take matters into my own hands. I obtained the case numbers from the consulate myself and uploaded the documents myself for the passports to be processed. I have the passports back. Though quite a bit late for the intended travel. The lack of good information flow between the Ghana consulate in NY and the ItsEasy team was wholly inadequate. ItsEasy's concierge service is not cheap! I would strongly recommend you use some other service if you need attentive and detail-oriented care for your travel documents. In my case, I would have been better off doing everything myself.

Joe's feedbck on the process for India Visa Good news: I received the Visa in a timely manner. Concern: We found out about necessary information after submitting the application despite having multiple conversations and explanations prior to submitting the application. One or two of the critical information did not come up until another person at ItsEasy reviewed the application. That should not be the case. It could've delayed the submission enough to having to withdraw the application.