Poor customer service leading to loss of ticket value No possible to reach the travel agents on phone. Hence, communication to the Gate1 travel agents is possible via emails only. By 3pm UK time on 18 Feb, I confirmed my request to change my flight, from 19Feb at 1:45am to another day. But no response has been received, although my response was within 30-40min since the agent's reply time.. I appreciate this was on Sunday, but a clear statement on working hours and limitation from the beginning would be helpful. It seems the value of the ticket is lost which is very unpleasant. This could be easily avoided if there was an opportunity to call to agree the change and pay the diff in tariff.

Wish I had read these reviews before… Wish I had read these reviews before booking a trip to Turkey with Gate 1. Unfortunately Gate 1 Travel is NOT worth your hard earned money if life or work changes prevent your travel! Never buy insurance from this travel co. I was unable almost a year later to travel at the scheduled time to Turkey. Insurance will not cover this and Gate 1will not allow or honor any of my money paid to go to the rescheduling of my trip. My roundtrip tickets per Turkish Air due to a time change has emailed me that I can rebook my tickets without a change fee or additional costs! However I must go through Gate 1. Bobbie the Gate 1 Supervisor who initially refused to introduce herself, give her name until multiple requests and and absolutely refused to provide her full name or her boss’ name. Bobby stated she would ONLY ALLOW me to keep my fully paid airline tickets in MY NAME if I booked a new tour of Turkey paying FULL PRICE no credit or discount! RUN as fast as you can from this company! 3/22/24 Follow up I received a TC from Shannon Daugherty from Gate 1Travel. She informed me that my Turkish Airline tickets should and will be fully refunded. Shannon is working with me and was respectful as well as helpful. I was instructed to submit a claim to Gate 1Travel Insurance. If denied Gate 1 specifically Shannon will work with me to reschedule my trip next year without losing all my money. I will update this review once I have I have been reimbursed for my tickets and exactly what Gate 1 does regarding the tour!

Gate 1 great but their trip insurance provider is worthless Great company with well-organized tours but the insurance company they route all Travel Insurance through—Arch Insurance—has terrible reviews and does everything to avoid paying claims. I had a trip scheduled to Mexico in March 2024–and paid for. I had to cancel my Gate 1 trip because I was hospitalized for 11 days after I flew a long airplane flight from Ireland. At the time I booked the Gate 1 trip I was well. I suffered from acute pulmonary embolisms from the long flight. Arch insurance only paid out $300 on my well documented claim. I am a retired lawyer and know how to fill out and document claims. Their denial was flagrant. Getting only $300 back made it a complete waste of time to file the claim. If 11 days with acute pulmonary embolisms preventing me from future plane trips is not justification, what is? Never ever accept Arch. Find another provider.

The 8 day Tour of Spain was well… The 8 day Tour of Spain was well organized, good hotel rooms and services . Our tour guide Rosemary capably led some great tours.We took a two hours in Alhambra which for me was the highlight of this tour. The only issue for me was that the return flights were far too long. Madrid,Amsterdam,JFK and then to Toronto. I will consider future tours with Gate1

Travel Protection is a scam, thru Gate 1.… Booked Christmas market trip for early Dec. Bought ‘Travel Protection’ that Gate 1 promotes. My travel partner needed a heart operation. Had to cancel trip. We’ve waited two months after providing info requested with letter from surgeon. Today they say coverage denied because she had defib prior. Of course the Protection was stated as covering pre-existing conditions!!!!!! Total rip-off. Deceptive scam artists. VERY disgusted!!!