After reading all the negative reviews… After reading all the negative reviews I decide to not go ahead and confirm the Baltic trip I had hoped to do with Gate 1 Travel. No way do I want to get stuck someplace with no help from the tour company. Glad I decided to read reviews before clicking the "Book" button.

Worst customer service Worst customer service. I had booked a trip to Greece. I called them about my plane itinerary. No answer after being on hold for hours together. I emailed them, but no response whatsoever. I will never ever book anything with these people. Stay away from 'GATE1 TRAVEL". I 100% agree with majority negative reviews on this website. Please do yourself a favor and save yourself from tremendous future headache by not using this lousy travel company.

Gate 1 great but their trip insurance provider is worthless Great company with well-organized tours but the insurance company they route all Travel Insurance through—Arch Insurance—has terrible reviews and does everything to avoid paying claims. I had a trip scheduled to Mexico in March 2024–and paid for. I had to cancel my Gate 1 trip because I was hospitalized for 11 days after I flew a long airplane flight from Ireland. At the time I booked the Gate 1 trip I was well. I suffered from acute pulmonary embolisms from the long flight. Arch insurance only paid out $300 on my well documented claim. I am a retired lawyer and know how to fill out and document claims. Their denial was flagrant. Getting only $300 back made it a complete waste of time to file the claim. If 11 days with acute pulmonary embolisms preventing me from future plane trips is not justification, what is? Never ever accept Arch. Find another provider.

Trip Insurance Scam Absolutely the worst! Don't bother buying trip insurance with them. It's a scam and when you try and cancel (even if you've purchased the Cancel for Any Reason) they give you the run around. There are so many exceptions that its pointless to even try. When I called to ask questions about fees the clueless rep told me they couldn't answer my questions and I had to call Arch Insurance. I called Arch and they told me they had nothing to do with setting rates for cancellation. That was all Gate 1. I've been calling and emailing for days and no one responds. .....Buyer Beware. Find another tour company

Gate1 are uncaring ……After doing around 8 tours with Gate1 I… After doing around 8 tours with Gate1 I unfortunately had to cancel over a month before we were commencing our tour due to having to have emergency surgery. I thought Gate1 might be understanding and give us a full refund or at least credit towards another trip. They would only refund half our money and yes that was in the cancellation policy but having been such a long term repeat customer who had recommended them to many, I was under the delusion they may have some understanding of my situation and refund the full amount or at least give credit towards my next trip. I am six months post surgery now and have booked this years tour with another company. Will never book with Gate1 again.