Low prices, poor service I ordered a pair of Leupold binoculars on 6/7 and they arrived today, 6/20 (order #12597). I wanted to share some feedback regarding my buying experience with Baitnhook.net. First, I received an order confirmation email immediately after my order, which was great, but then no communication after that. Several days went by until I finally contacted the service department to ask about the status of my order and was told it "should ship in a couple of days". Fine, but most good online retailers I've used send me a proactive email to let me know the status of my order and when it will ship, especially if it is going to be several days between the time I place the order and the time it ships. I shouldn't have to call and ask. Second, the packaging when it arrived was a disappointment. The outer box seemed big and sturdy, but inside there was only a couple peices of newspaper and the product thrown in haphazardly. The product box was completely smashed on one end. Luckily it appears the product is undamaged, but that is not how I expect an expensive pair of binoculars to be packaged. Also, there was no invoice, receipt or anything else in the box. Baitnhook's low prices drew me in, but I will probably use a different retailer next time, especially for expensive or fragile items.

Ordered a baitrunner Turns out the reel was too big for us, they exchanged it for a smaller size and wasn't a hassle