Ridiculous I ordered a rod 5 weeks ago, of which I still haven't received. I've been told 3 times that "backordered, a shipment is coming in tomorrow, and will ship tomorrow". Outright lie?? who knows?? Will never order from them again, nor do I recommend anyone else do so. Worse online buying experience I've ever had.

Low prices, poor service I ordered a pair of Leupold binoculars on 6/7 and they arrived today, 6/20 (order #12597). I wanted to share some feedback regarding my buying experience with Baitnhook.net. First, I received an order confirmation email immediately after my order, which was great, but then no communication after that. Several days went by until I finally contacted the service department to ask about the status of my order and was told it "should ship in a couple of days". Fine, but most good online retailers I've used send me a proactive email to let me know the status of my order and when it will ship, especially if it is going to be several days between the time I place the order and the time it ships. I shouldn't have to call and ask. Second, the packaging when it arrived was a disappointment. The outer box seemed big and sturdy, but inside there was only a couple peices of newspaper and the product thrown in haphazardly. The product box was completely smashed on one end. Luckily it appears the product is undamaged, but that is not how I expect an expensive pair of binoculars to be packaged. Also, there was no invoice, receipt or anything else in the box. Baitnhook's low prices drew me in, but I will probably use a different retailer next time, especially for expensive or fragile items.

Picked up my items at their warehouse Called up same day and picked up my order that evening, they even threw free line for the 2 Abu Garica reels I bought, will buy again. Heard about this company through 3 of my friends who order often. We are all fishing fanastics

Great Customer Service Order a Penn Slammer on April 21 and received it on April 23. I received it on time for my fishing tournament. Great customer service

After initial, order received, email no correspondence, no goods! I got an "order received" email immediately, July 26th. Not a word since. Order status still reads "Order Received" I sent them an email on the 29th and used their online form to ask about the order on the 30th. No response. I used PayPal to pay and the payment is on hold there. I do not know why. I placed the same order with Amazon and will try to get baitnhook's payment canceled at PayPal.