After initial, order received, email no correspondence, no goods! I got an "order received" email immediately, July 26th. Not a word since. Order status still reads "Order Received" I sent them an email on the 29th and used their online form to ask about the order on the 30th. No response. I used PayPal to pay and the payment is on hold there. I do not know why. I placed the same order with Amazon and will try to get baitnhook's payment canceled at PayPal.

Ordered a baitrunner Turns out the reel was too big for us, they exchanged it for a smaller size and wasn't a hassle

Great Prices Great Service Called and was not sure what type of fishing reel to order. The customer service rep really help me out and my husband loved it.

Ordered it Sunday got It Wednesday what else more can I say? -

Poor customer service The hotline just goes straight into the voice mail. They don't even reply to emails for several days. Sometimes they don't even address the questions. Not the cheapest around. You can find a better deal on eBay with free shipping.