Great Customer Service Order a Penn Slammer on April 21 and received it on April 23. I received it on time for my fishing tournament. Great customer service

Ridiculous I ordered a rod 5 weeks ago, of which I still haven't received. I've been told 3 times that "backordered, a shipment is coming in tomorrow, and will ship tomorrow". Outright lie?? who knows?? Will never order from them again, nor do I recommend anyone else do so. Worse online buying experience I've ever had.

False advertising. Be careful ! Hi, my fellow fisherman. Let me tell you about experience with this company. I wanted to buy Shappell Bay Runner ice shanty. Thus company had a decent price. Plus they were claiming, that they do free shipping and tax included. Good deal, right ? So it was $309.00 .I ordered it from them.I got conf. e-mail. In a couple of days I saw, that that shanty is $409.00. Went up by $100.00!!! And they sent me cancelation e-mail. ))) I called them, and they told me that they don't ship that item at all. Now on their website it says, that it is out of stock. So... They don't stay behind their word. I would never buy from them again, and I would not recommend it to you, my fellow fisherman ! Thank you very much!

After initial, order received, email no correspondence, no goods! I got an "order received" email immediately, July 26th. Not a word since. Order status still reads "Order Received" I sent them an email on the 29th and used their online form to ask about the order on the 30th. No response. I used PayPal to pay and the payment is on hold there. I do not know why. I placed the same order with Amazon and will try to get baitnhook's payment canceled at PayPal.

Poor customer service The hotline just goes straight into the voice mail. They don't even reply to emails for several days. Sometimes they don't even address the questions. Not the cheapest around. You can find a better deal on eBay with free shipping.