Technical error resolved. While the error probably could have been avoided or resolved at the initial point of contact, mistakes happen and it is the resolution that matters. By the time the issue had made it to Toni Glerum in their customer commitment team it had become quite convoluted yet she showed integrity and interest, and remained factual and solution orientated. The issue has been resolved to my satisfaction and we are currently looking at booking another cruise and will use their services again. Even if in the unlikely event we encountered the same problem, I would rest assured knowing it would be managed appropriately. Toni, thank you again. You are a credit to your organization.

Kathy Sussman is very good Kathy Sussman is very good, but CruiseCheap wont give us a bottle of wine for the cabin even tho we are excellent repeat customers. The company is certainly behaving cheaply.

We have been using your travel company… We have been using your travel company for many years. Always using Maggie Britton for our travel plans. Maggie has always provided us with we feel the best of quality care. Maggie is truly an asset to your company. Thank you kindly Mr. Mrs Saccucci

Prices are good but answering email… Prices are good but answering email communications is not timely. Been three business days and no response. Don’t feel valued.

Unfortunately I have phoned America… Unfortunately I have phoned America from New Zealand 4 times now to try and contact the person who contacted me once. None of the phone numbers given in message or on websites work. All I want is one of my many emails replied too.