Always a pleasure talking to Elaine… Always a pleasure talking to Elaine Henry. We've found her to always personable and knowledgeable. She was particularly helpful two years ago when I had a ladder accident just before a long cruise. She walked my wife through the cancellation process and how to file the cruise insurance claim. She was helpful again this year when our ocean and river cruises were cancelled by the cruise lines.

There is no live customer service they only tricks your deposit From the time I paid the deposit, I tried to call numerous times regarding how to pay the remaining balance, all calls failed, just like all emails, and all online requests were not answered. It's suspicious that a site that is constantly updated with the latest cruise information doesn't have any live customer service. I am extremely worried about the feasibility of my family's cruise vacation.

Unfortunately I have phoned America… Unfortunately I have phoned America from New Zealand 4 times now to try and contact the person who contacted me once. None of the phone numbers given in message or on websites work. All I want is one of my many emails replied too.

CruiseCheap gets my vote! I have been dealing with CruiseCheap for years. Working with them gives you the benefit of a dedicated agent who has back -up support from a national system. My personal agent knows my preferences, but when not available there is always someone else who can provide support when needed. Over the years I have dealt principally with two agents. Both have been prompt, friendly and professional. I enjoy doing a good deal of my own travel research and arrangements and the Cruise Cheap agents are always supportive of my efforts, willing to compare notes and pick up where I leave off to complete our travel plans. I am usually a "shop local" kind of person, but CruiseCheap affords so much convenience that they are hard to beat! And don't let the name fool you - they can arrange travel across the full spectrum of cost and value.

It was easy to make reservations It was easy to make reservations, but I didn't received email confirmation.