AVOID THIS COMPANY AVOID THIS COMPANY In December 2019, I purchased 5 plane tickets from Shiva Travel to fly to Seattle for my family Alaskan cruise in April 2020. Total ticket price was $960. Then, when my vacation cancelled due to COVID-19, I asked for refund or travel credit. Shiva travel representative Victor Vance charged me $75 per ticket, ($325 total) cancellation fee, and asked to pay upfront in order to get $960 Refund 2 weeks later. I never heard from them since. I called Shiva travel several times, but each time I was told that refund is coming”next week”. Now we are in August, the refund never came. Shiva travel pocketed my tickets money and my cancellation fee money.

At first i was a little concerned but… At first i was a little concerned but then the gentleman explained things to me and followed me through the entire purchase process. I later called him and he was able to email me my tickets and stayed with me on the line until i was able to confirm that i had received them. I will certainly use them again for my travel needs.

DO NOT USE THEM,BIG SCAM. DO NOT USE THEM. This is a scam to get you to pay more for your flight. After I booked it, a person with an Indian accent, Jeffrey Wells, called me telling me they couldn't honor the price. Two days later he called again and I told him I would not pay more and to cancel my flight. BIG SCAM. BE CAREFUL.

This is my first experience with Shiva… This is my first experience with Shiva Travel but it will not be the last! I found our agent Perry to be very professional and helpful. I would not hesitate working with Shiva Travel and Perry for all our travel needs. A wonderful experience .....

Changed the reservation on me but were… Changed the reservation on me but were able to get a similar one for the same rate. Receipt was not sent and took me a couple of calls to get it to happen I wish they can improve their process to make it less time consuming