CHEAPEST FLIGHT Shiva gave me the BEST offer out of all. I’m so happy with the service. Perry, a customer service agent, was incredibly kind and so helpful! I would highly recommend shiva and would definitely recommend them!

VANCE VICTOR was a winner when I called… VANCE VICTOR was a winner when I called about seat assignments on an upcoming flight. For 4 days I had requested seat info and was told I would receive an email in 24 hours with the info - emails yes received but no seating assignments. Vance listened to my complaint and solved my problem and immediately sent me an email confirming seating assignments. He was polite and professional in handling my problem. Thank you Vance.

Dear Jay Dear Jay, Prince and to the Management of Shiva Travel: I'd like to compliment both Jay and Prince, for the excellent service they provided me last week. Both Jay and Prince helped me to sort out my flights. It is worthwhile to mention that you have got an efficient team who not only listen to customer desires, but also help them in choosing the right flights. Your sales representatives both Jay and Prince have given me so much personal attention that it becomes very much easy for me to choose the right flights and that too within my budget. I truly appreciate your team professional way of working. I have always been pleased with the service I receive at SHIVA TRAVEL. However, their professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with SHIVA TRAVEL. You have definitely gained a new customer who will refer all of his friends to Shiva Travel. Shiva Travel deserves more than FIVE STARS RATING. SHIVA TRAVEL = Avant-garde KEEP IT UP GUYS Rohit Chouhan QSKWT4

AVOID THIS COMPANY AVOID THIS COMPANY In December 2019, I purchased 5 plane tickets from Shiva Travel to fly to Seattle for my family Alaskan cruise in April 2020. Total ticket price was $960. Then, when my vacation cancelled due to COVID-19, I asked for refund or travel credit. Shiva travel representative Victor Vance charged me $75 per ticket, ($325 total) cancellation fee, and asked to pay upfront in order to get $960 Refund 2 weeks later. I never heard from them since. I called Shiva travel several times, but each time I was told that refund is coming”next week”. Now we are in August, the refund never came. Shiva travel pocketed my tickets money and my cancellation fee money.

Changed the reservation on me but were… Changed the reservation on me but were able to get a similar one for the same rate. Receipt was not sent and took me a couple of calls to get it to happen I wish they can improve their process to make it less time consuming